Policy Apprentice

Closing Date: 18/12/2026

Group: Broadcasting and Media Group

Management Level: Apprentice

Job Type: Fixed Term

About Ofcom

As the UK's communications regulator, we're delivering vital work that helps keep the UK connected and shapes the future of how we'll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We're also taking on the challenge of making the online world a safer place.

About the team you'll be part of

Ofcom's Broadcasting and Media Group (BMG) will be your home for your full apprenticeship. We help make sure people across the UK have access to a trusted, diverse and sustainable media sector. Our work covers TV, radio and video-on-demand services. We set rules for the sector, issue licences to broadcasters, check that the rules are followed, and take action to help protect audiences.

During your apprenticeship you'll gain experience across all parts of BMG and see how policy expertise, regulatory judgement, strategic thinking, and operational delivery come together. You'll work with colleagues who review evidence, listen to different perspectives, and find practical ways to address issues affecting audiences and the media sector.

Your Key Responsibilities

• Support projects and priority work across BMG, helping teams plan, organise and deliver their work.
• Help keep work moving by monitoring shared mailboxes and work queues, responding to straightforward queries and directing other queries to the right colleagues.
• Organise meetings, take clear notes, keep plans and records up to date, and work with colleagues across BMG to help coordinate their work.
• Help process applications for TV and radio licences, checking that the necessary information has been provided and keeping applicants informed.
• Support the team in gathering and reviewing information used to decide whether to issue a licence and whether a broadcaster is fit and proper to hold one.
• Keep licensing records and published information accurate and up to date, and help to respond to queries from applicants and licensees.
• Help support the assessment of complaints about TV, radio and on-demand content, including requesting recordings, so we can quickly identify the issues that we may need to consider.
• Support the investigation process by gathering and organising relevant information and other material from broadcasters.
• Help prepare correspondence and other documents, keep case records up to date and support meetings with broadcasters.
• Help develop broadcasting and media policy by identifying key questions, researching and reviewing information, and contributing to practical solutions.
• Consider evidence and help colleagues understand what it means for Ofcom's policy decisions, contributing to clear and accurate documents for different audiences.
• Support meetings and engagement with broadcasters, media companies, public bodies and other organisations, listening to different perspectives and sharing your ideas.

The skills, knowledge and experience you'll need for success

• Trailblazing Ideas - Creates or suggests fresh ideas that improve processes, policies or services.
• Executing Plans - Plans work, sets clear goals, coordinates resources and keeps delivery on track.
• Embracing Change - Adapts positively to changing circumstances, stays effective through uncertainty and helps others adjust.
• Pursuing Growth - Takes responsibility for learning, seeks feedback and builds relevant skills and expertise.
• Articulating Ideas - Communicates ideas and information clearly, confidently and appropriately for different audiences.

Entry Requirements

5 x GCSEs including English Language and Maths (or level 2 equivalent) at grade 4 and above (or the old grade C and above) and Level 3 qualification(s), including at least one of: 2 x A-levels at grade D and above; or BTEC Extended Diploma at grade PPP and above; or Level 3 apprenticeship; or Equivalent level 3 qualifications of at least 48 UCAS points.

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience. We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives.