At a Glance
- Tasks: Support HR processes and contribute to a diverse workplace culture.
- Company: Join Ofcom, the UK's communications regulator, shaping the future of connectivity.
- Benefits: Gain valuable experience, complete a Level 3 HR Support apprenticeship, and enjoy flexible working options.
- Other info: Inclusive hiring practices and commitment to diversity make Ofcom a great place to work.
- Why this job: Make a real impact in HR while developing your skills across various disciplines.
- Qualifications: GCSE English and Maths at grade 4 or above required.
The predicted salary is between 19350 - 23650 £ per year.
Please note that this role will close at 00:01 on Friday 18 December, and therefore we advise getting your application in by no later than midnight on Thursday 17 December.
About Ofcom
As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.
About the team you’ll be part of
Ofcom has a large, complex, and centrally driven change agenda to deliver which the People & Culture function are at the heart of. The scope of this change agenda includes but is not limited to: growing the organisation at pace to deliver new accountabilities for regulating online harms, attracting, developing, and retaining diverse talent with the capabilities required for now and the future, continuing to leverage our diverse and inclusive culture, leading with agility, predicting, and adapting quickly to changes in the context in which we operate.
The purpose and scope of the role
The People, Culture & Workplace Apprentice will support the work of the People, Culture & Workplace team, working alongside colleagues across a number of teams and completing rotations in the following areas to support understanding of the employee lifecycle:
- Recruitment
- People Operations
- People Technology & Intelligence
- Employee Relations
- Learning & Development
- Early Careers
This apprenticeship offers a unique opportunity to develop your skills across different HR disciplines, building strong foundations in the profession whilst contributing to high impact and meaningful work. This role will involve responding to day-to-day HR queries, while supporting a variety of HR processes that range from routine administrative tasks to more complex matters. These responsibilities span the entire employee life cycle – from recruitment through to retirement. You will also be expected to maintain accurate records using HR systems, provide relevant HR information to employees and stakeholders, and collaborate with teams across the organisation to support and implement HR-related changes. During the two-year fixed term contract, there will be the opportunity to complete the Level 3 HR Support apprenticeship (including CIPD Level 3 qualification).
Your Key Responsibilities
- Support recruitment activity, including coordinating recruitment processes and helping to provide a positive experience for candidates and hiring managers.
- Assist with key People Operations activities and queries, helping to ensure employee information and changes are processed accurately and efficiently through great customer service and accuracy.
- Support the production, checking and analysis of people data to help colleagues and leaders understand our workforce and make informed decisions.
- Assist with implementing and improving our people technology offer, helping colleagues utilise best in class tools to resolve their queries, including AI.
- Assist with employee relations activity, including preparing information and documentation and supporting the effective management of cases, while assisting with reviewing and updating people policies.
- Support the delivery of learning and development activities, including coordinating learning opportunities and maintaining relevant information and records.
- Contribute to the delivery of Ofcom’s early careers programmes, supporting activities across attraction, recruitment and programme delivery.
- Help prepare communications, guidance and other resources that make People and Culture processes easier for colleagues and managers to understand and use.
- Contribute to projects and initiatives across People, Culture & Workplace, taking responsibility for agreed activities and seeing them through to completion.
Skills, knowledge and experience you’ll need for success
- Generating Insights: You will gather and prepares information, carries out analysis and identifies patterns, issues and insights.
- Executing Plans: You will plan work, sets clear goals, coordinates resources and keeps delivery on track.
- Harmonising work: You will work effectively across teams and networks, shares knowledge and helps people collaborate.
- Articulating ideas: Communicate ideas and information clearly, confidently and appropriately for different audiences.
- Trailblazing Ideas: Create or suggests fresh ideas that improve processes, policies or services.
- Pursuing Growth: Take responsibility for learning, seeks feedback and builds relevant skills and expertise.
Entry Requirements
GCSE English Language and Maths at grade 4 and above (or the old grade C and above).
Inclusive hiring at Ofcom
At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here. Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements. As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role.
Further information
Learn more about our Rewards, Benefits and Wellbeing on our careers page. Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at resourcing@ofcom.org.uk or 0330 912 1378.
Our Commitment
Whoever you are, whatever your story, you belong at Ofcom. We make communications work for everyone. As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone. Ofcom’s remit is huge – we keep UK citizens and consumers safe from harm and ensure they receive the best possible service from their communications providers. Find out more about Ofcom, where we operate, and the different types of work we do to keep the country connected. At Ofcom we are determined to do all we can to promote diversity and equality inside our organisation and in the wider sectors we regulate. Diversity and equality are fundamental to achieving our purpose to make communications work for everyone. We need to make the best decisions for all UK consumers and citizens. To do this, it is essential that all levels of our organisation are diverse and foster an inclusive culture.
People, Culture & Workplace Apprentice employer: COM1000 Office of Communications
At Ofcom, we pride ourselves on being an excellent employer, offering a unique opportunity for aspiring engineers to develop their skills in a supportive and innovative environment. Our work culture fosters collaboration and continuous learning, with regular training sessions and the chance to gain hands-on experience with cutting-edge technology. Located in the South of England, our team is dedicated to ensuring that you not only grow professionally but also enjoy a fulfilling career path while contributing to the vital work of spectrum management.
Contact Details:
COM1000 Office of Communications Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land People, Culture & Workplace Apprentice
✨Get Involved with Local HR Events
Look for local HR events, workshops, or networking evenings in your area. Getting involved in these communities is a fab way to meet professionals already in the field, learn from their experiences, and even get your name out there—who knows, they might even have leads on apprenticeships!
✨Utilise University Career Services
Don’t forget to tap into your university's career services—they're your best buddy for finding apprenticeship opportunities. They often have insider connections with companies looking to recruit apprentices, so be sure to get your name on their radar!
✨Use Social Media Wisely
Follow organisations you're interested in on platforms like LinkedIn and Twitter, and engage with their posts. This helps you stay updated on their apprenticeship opportunities and shows your interest in the company's culture—plus, you might even catch the eye of hiring managers!
✨Show Off Your HR Knowledge
Create a blog or share posts around HR topics that interest you. This not only showcases your knowledge and passion but can also serve as a portfolio piece that sets you apart from other candidates. Companies are always looking for individuals who take initiative and have an informed perspective!
We think you need these skills to ace People, Culture & Workplace Apprentice
Some tips for your application 🫡
Show Off Your People Skills:In the world of human resources, it's all about how well you can connect with others. When you're crafting your CV and cover letter, highlight any experiences you've had working in teams, resolving conflicts, or helping others—this is what HR is all about! Include any relevant voluntary work or part-time jobs that showcase your knack for communication and support.
Get Familiar with HR Tools:Even as an apprentice, it helps to show that you’ve got a grasp on the tools of the trade. Mention any experience you have with HR software, databases, or even just cool initiatives you've learned about in school. This can really set you apart and show that you're eager to dive into the HR world at COM1000 Office of Communications.
Explain Your Motivation:As an apprenticeship role, employers want to see your passion and willingness to learn. Use your cover letter to unpack why HR excites you and what you hope to gain from the apprenticeship with COM1000 Office of Communications. Let your enthusiasm shine through—it makes a huge difference!
Tailor Your Application for COM1000 Office of Communications:Do some digging on COM1000 Office of Communications and reflect that in your application. Mention specific aspects of their HR practices or company values that resonate with you. This personal touch shows that you genuinely want to be part of their team and not just any HR role. Remember, we’re here to help you shine, so make sure to apply through our website!
How to prepare for a job interview at COM1000 Office of Communications
✨Get Familiar with HR Basics
As we're diving into an apprenticeship in human resources, make sure you grasp key HR concepts like recruitment processes, employee relations, and workplace legislation. Being able to discuss these topics will show your understanding and enthusiasm for the field, particularly when chatting with COM1000 Office of Communications.
✨Showcase Your People Skills
In HR, it's all about managing relationships. Prep some examples from school or previous work where you've successfully dealt with conflicts or collaborated with others. This will highlight your interpersonal skills, which are crucial for an apprenticeship at COM1000 Office of Communications.
✨Research Common HR Tools
Get to know some HR software and tools like Applicant Tracking Systems (ATS) or performance management systems that are commonly used in the industry. Familiarity with these will give you an edge in the interview, demonstrating your readiness to jump into the role at COM1000 Office of Communications.
✨Express Your Eagerness to Learn
During your interview, make it clear how excited you are about the learning opportunities within this apprenticeship. Share why you chose this pathway with COM1000 Office of Communications and what aspects of HR you're most keen to explore – this will resonate well with interviewers looking for motivated candidates.
