Data Analyst

• Group: Strategy and Research Group Management Level: Associate Job Type: Permanent
• About Ofcom

As the UK's communications regulator, we're delivering vital work that helps keep the UK connected and shapes how we'll stay connected with each other in the future.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices.

We're also taking on the challenge of making the online world a safer place.

And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you'll be part of

The global communications industry is continuing to change at breakneck speed.

As the UK's communications regulator, Ofcom is at the heart of a sector which not only impacts everyone's lives but also plays a leading role in the UK economy.

The Research and Intelligence team is the source of critical information and insight within Ofcom, providing data and analysis on the communications industries.

We sit within the Strategy and Research Group and provide first-class analysis and insight of UK communications market developments that serve as the evidence base for Ofcom's policy and regulatory work.

We work collaboratively with other Ofcom teams and with external stakeholders to deliver Ofcom's objectives.

Our work includes leading the delivery of Ofcom's annual Communications Market Report, Online Nation Report, Media Nations Report and advising on the development and analysis of consumer research surveys, administrative data, operational data, web analytics and other new and innovative data sources.

The purpose and scope of the role

Associates in the Research and Intelligence team are empowered to display strong analytical skills, excellent communication skills and the ability to work collaboratively.

They provide high-quality analysis of communications market data, including leading analytical projects that shape Ofcom’s long-term thinking and strategy.

The role in particular focuses on making the data we collect more easy for colleagues internally to explore through the use of software and tools.

• Your Key Responsibilities
• Ofcom collect a lot of data about the markets we regulate.
• The person in this role will lead on helping colleagues in R&I access tools to explore that data to generate insights.
• Lead on transforming the way that we publish data alongside our research such that it is more easily accessible and picked up more easily by AI tools.
• Present analysis in a concise, clear, and easily accessible way using graphs, charts, well-written text, interactive reports and presentations.
• Engage with project teams to determine their analysis requirements.
• Conduct project management tasks, including ensuring the timely delivery of work, organizing meetings with stakeholders and supporting governance processes at Ofcom.
• The skills, knowledge and experience you'll need for success
• Experience analysing large, complex and/or unstructured datasets, applying robust quality assurance processes, data validation techniques and reproducible analytical methodologies.
• Demonstrable experience using statistical methods (e. g. regression analysis, forecasting, hypothesis testing, clustering or predictive modelling) to generate business insights and support decision-making.
• Practical experience using AI and machine learning tools to explore data, identify patterns and enhance analytical outcomes.
• Experience using additional analytical and visualisation tools such as Python, SQL, R, Power BI, Azure Databricks or equivalent platforms.
• Experience designing and delivering dashboards, reports and visualisations that translate complex data into clear, actionable insights for technical and non-technical audiences.
• Experience working with cloud-based data platforms and large-scale data environments.
• Strong attention to detail with a proven track record of delivering accurate, high-quality analytical outputs.
• Demonstrable curiosity, critical thinking and a proactive approach to solving complex business problems through data.
• Behavioural attributes
• Trailblazing Ideas – Demonstrates experience identifying and implementing innovative data, analytical or technology solutions that improve how information is accessed, analysed or presented, with evidence of driving improvements to processes, policies or services.
• Articulating Ideas – Demonstrates the ability to translate complex data and analytical findings into clear, concise and actionable insights through reports, presentations, dashboards and stakeholder communications for both technical and non-technical audiences.
• Executing Plans – Demonstrates experience planning and delivering analytical projects, managing competing priorities, engaging stakeholders and ensuring work is completed to agreed timescales, quality standards and business objectives.
• Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone.

To achieve that, our people must reflect the diversity of the UK, in background, identity and experience.

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives.

That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non-apparent disabilities.

We value socio-economic diversity, life experience and neurodiversity too.

Whether you're a carer, a parent, a veteran, or re-entering work after time away, your voice and perspective matter here.

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role.

Flexibility

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best.

Most roles can therefore be adapted for part-time hours, job shares, or other flexible arrangements.

Benefits

Learn more about our Rewards, Benefits and Wellbeing on our careers page.

Diversity and Equality

At Ofcom we are determined to do all we can to promote diversity and equality inside our organisation and in the wider sectors we regulate.

Diversity and equality are fundamental to achieving our purpose to make communications work for everyone.

We need to make the best decisions for all UK consumers and citizens.

To do this, it is essential that all levels of our organisation are diverse and foster an inclusive culture.

About Ofcom (Additional)

Ofcom's remit is huge - we keep UK citizens and consumers safe from harm and ensure they receive the best possible service from their communications providers.

Find out more about Ofcom, where we operate, and the different types of work we do to keep the country connected.

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