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- Tasks: Lead a high-performing lettings team and build strong relationships with residents and partners.
- Company: Dynamic property management company in London with a supportive culture.
- Benefits: Competitive salary, hybrid working, and a senior leadership role with autonomy.
- Why this job: Make a real impact in the lettings sector while nurturing long-term partnerships.
- Qualifications: Senior experience in residential lettings and excellent communication skills.
- Other info: Opportunity to drive occupancy and retention in a diverse portfolio.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for a relationship-led Head of Lettings to lead and grow a high-performing lettings function across a diverse residential portfolio. This role is ideal for someone who excels at building trust, nurturing long-term partnerships and leading teams to deliver consistent, people-focused service.
You'll act as a senior point of contact for residents, clients and partners, ensuring strong communication, high occupancy and long-term retention through a relationship-first approach.
Key Responsibilities- Build and maintain strong, long-term relationships with residents, guardians, landlords and partners.
- Lead and develop a customer-focused lettings team with high communication and service standards.
- Drive occupancy and retention through relationship-led lettings strategy.
- Act as a senior escalation point, managing complex conversations with professionalism and empathy.
- Collaborate with internal teams to deliver a seamless end-to-end experience.
- Monitor lettings performance, market trends and feedback to inform decisions.
- Senior experience in residential lettings or property leadership.
- Proven ability to build trust and long-term stakeholder relationships.
- Excellent communication and people-management skills.
- Commercially aware with a customer-first mindset.
- Knowledge of the London lettings market preferred.
- £50,000 salary
- Senior leadership role with real autonomy and impact
- Hybrid working and supportive culture
Head of Lettings in London employer: Colville Search
Contact Detail:
Colville Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Lettings in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the lettings industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, share your insights on the London lettings market. Discuss trends, challenges, and your strategies for building strong relationships. This will demonstrate your knowledge and passion for the role.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle complex conversations with clients or residents. Practice your responses to show that you can manage these situations with professionalism and empathy. It’s all about proving you’re the right fit for a relationship-led role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure your application reflects your relationship-building skills and customer-first mindset. Let’s get you on board!
We think you need these skills to ace Head of Lettings in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Lettings role. Highlight your relationship-building abilities and any relevant leadership experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for lettings and how you’ve successfully built long-term partnerships in the past. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role is all about strong communication, make sure your application is clear and concise. Use professional language but let your personality come through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Colville Search
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the London lettings market. Familiarise yourself with current trends, occupancy rates, and any recent changes in regulations. This will show that you're not just a candidate but someone who is genuinely interested and informed about the industry.
✨Showcase Your Relationship Skills
Since this role is all about building trust and nurturing partnerships, be ready to share specific examples from your past experiences. Think of times when you successfully managed relationships with clients or resolved conflicts. This will demonstrate your ability to lead a customer-focused lettings team effectively.
✨Prepare for Complex Conversations
As a senior escalation point, you'll need to handle tricky conversations with professionalism and empathy. Prepare for potential scenarios you might face and think about how you would approach them. Practising these responses can help you feel more confident during the interview.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and their expectations for the Head of Lettings role. This shows that you’re not only interested in the position but also in how you can contribute to their success.