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For Companies At a Glance
- Tasks: Lead a high-performing lettings team and build strong relationships with residents and partners.
- Company: Dynamic property management company with a supportive culture.
- Benefits: £50,000 salary, hybrid working, and senior leadership autonomy.
- Why this job: Make a real impact in a role that values relationships and customer service.
- Qualifications: Senior experience in residential lettings and excellent communication skills.
- Other info: Opportunity to shape the lettings function in a diverse portfolio.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (Hybrid)
Salary: £50,000
Contract: Full-time, Permanent
Overview
We’re looking for a relationship-led Head of Lettings to lead and grow a high-performing lettings function across a diverse residential portfolio. This role is ideal for someone who excels at building trust, nurturing long-term partnerships and leading teams to deliver consistent, people-focused service.
You’ll act as a senior point of contact for residents, clients and partners, ensuring strong communication, high occupancy and long-term retention through a relationship-first approach.
Key Responsibilities
- Build and maintain strong, long-term relationships with residents, guardians, landlords and partners.
- Lead and develop a customer-focused lettings team with high communication and service standards.
- Drive occupancy and retention through relationship-led lettings strategy.
- Act as a senior escalation point, managing complex conversations with professionalism and empathy.
- Collaborate with internal teams to deliver a seamless end-to-end experience.
- Monitor lettings performance, market trends and feedback to inform decisions.
About You
- Senior experience in residential lettings or property leadership.
- Proven ability to build trust and long-term stakeholder relationships.
- Excellent communication and people-management skills.
- Commercially aware with a customer-first mindset.
- Knowledge of the London lettings market preferred.
What’s on Offer
£50,000 salary. Senior leadership role with real autonomy and impact. Hybrid working and supportive culture.
Head of Lettings employer: Colville Search Limited
Contact Detail:
Colville Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Lettings
✨Tip Number 1
Network like a pro! Get out there and connect with people in the lettings industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building those relationships can open doors for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, share your insights on the London lettings market. Discuss trends, challenges, and your strategies for driving occupancy and retention. This will demonstrate your knowledge and passion.
✨Tip Number 3
Prepare for those tricky questions! As a Head of Lettings, you’ll need to handle complex conversations with ease. Think about scenarios where you’ve successfully managed difficult situations and be ready to share those stories. It shows you’re not just a talker but a doer.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your relationship-building skills and customer-first mindset. It’s your chance to shine and show us why you’re the perfect fit!
We think you need these skills to ace Head of Lettings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Lettings role. Highlight your relationship-building abilities and any relevant leadership experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about lettings and how your approach to building trust can enhance our team. Keep it personal and engaging!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality come through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Colville Search Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the London lettings market. Familiarise yourself with current trends, challenges, and opportunities. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Relationship Skills
Since this role is all about building trust and nurturing partnerships, be ready to share specific examples from your past experiences. Think of times when you successfully managed relationships or resolved conflicts, and how that led to positive outcomes.
✨Prepare for Complex Conversations
As a senior point of contact, you'll need to handle tricky discussions with professionalism and empathy. Prepare for potential scenarios you might face and think about how you would approach them. This will help you convey your problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the company. Inquire about their current lettings strategy or how they measure success in tenant retention. This shows you're not just interested in the job, but also in contributing to their goals.
