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- Tasks: Provide top-notch consultancy and support for D365 Business Central users.
- Company: Join Columbus, a diverse and inclusive company focused on customer success and employee growth.
- Benefits: Enjoy 25 days holiday, medical insurance, flexible working, and fun office perks.
- Why this job: Be part of a supportive team that values your ideas and promotes work-life balance.
- Qualifications: Experience with Microsoft Dynamics NAV or Business Central and customer-facing roles required.
- Other info: Work from home or luxury offices, with travel planned in advance.
The predicted salary is between 28800 - 43200 £ per year.
D365 Business Central Support Consultant
Columbus Nottingham, England, United Kingdom
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D365 Business Central Support Consultant
Columbus Nottingham, England, United Kingdom
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Join to apply for the D365 Business Central Support Consultant role at Columbus
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Job Title: D365 Business Central Support Consultant
Location: Home-based with travel to client site or Columbus offices as required
Salary: Negotiable (We aim to improve your current package)
Bonus: Yes
Holiday: 25 Days, Plus Bank Holidays (Increasing with Service),
Medical Insurance: Yes (terms apply) plus additional Health Cashback Plan
Hours: Full time (36.5 hpw)
Travel/Expenses: A car is required for travel to client sites – expensed at 45p per mile from home address (excluding travel to any Columbus Office within 35mi)
THRIVE, GROW and SHAPE THE FUTURE
Diversity and Inclusion are close to our hearts.
By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor.
We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future.
Business Consultant team,
At Columbus, we value collaboration, trust-building, curiosity, and delivering customer success. By joining our Business Central team, you will have the opportunity to contribute to these values while continuously developing your skills and knowledge.
The role of D365 Business Central Support Consultant
In this role, you will deliver high-quality consultancy services to ensure customer satisfaction across Operational Service Agreements. This includes providing 1st and 2nd line remote helpdesk support as well as on-site consultancy when required. You will also proactively identify and promote new commercial opportunities that align with Columbus\’ strategic goals.
- Provide timely and effective resolution of customer incidents in line with agreed Service Level Agreements (SLAs)
- Conduct root cause analysis and manage incidents to reduce recurrence and improve long-term service stability.
- Champion customer success by delivering high-quality consultancy that aligns with Columbus service standards
- Collaborate effectively with customers and third-party vendors to ensure swift and comprehensive incident resolution.
- Execute assigned tasks to a high standard, ensuring customer satisfaction, adherence to contractual obligations, and project scope.
Travel and Hybrid Working
We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK.
We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working.
We encourage those in customer-facing roles to aim to come into the office at least once a month, and also team meetings and client meetings; however, you can work from Nottingham HQ or any Cubo office regularly if you prefer, whichever suits you.
About You (The Essentials)
- Knowledge in supporting Microsoft Dynamics NAV or Business Central
- Experience with using a ticketing system, e.g. Service Now, and issue resolution workflows
- Customer-facing experience in roles such as consultancy, pre-sales or post-implementation support.
- Familiarity with accounting, supply chain, and operations workflows
- Ability to diagnose problems, understand business processes, and identify root causes quickly.
- Full driver\’s licence and access to a vehicle
- Curious, looking to challenge the status quo and improve
- Collaborates well with both internal and external colleagues
- Committed to personal development and becoming a Trusted Advisor in your field.
What We Can Offer
You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance.
At Columbus you will get;-
- 25 Days Annual Leave (Increasing with Service)
- Columbus Benefits Hub – Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More
- Enhanced Maternity Pay
- Access to Free Training Courses Delivered by Columbus Academy
- Free Microsoft Certifications and access to Microsoft Learn
- Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations)
- Free Barista Coffee and hot drinks made in-house
- Free Beer and Fizz every day (2 – 5pm)
- Casual Dress Code in our Offices
- Personal Pension Plan
- Life Assurance x4 Salary
- Cycle-to-Work Scheme
- £2,500 payment for successful candidate referrals
- Flexi-phone upgrade scheme (if eligible)
- Plus many many more (check out our careers pages for details)
Employee Wellbeing Program (terms apply)
- Free 24/7 Access to Cubo Gym(s)
- Vitality Medical Insurance
- Westfield Health Cash plan (includes an Employee Assistance Lines),
- Mental health first aiders
- Virtual suggestion boxes
Next Steps
If this sounds like the role for you, then please drop a copy of your CV over today via our website and “Apply for this job” or CV not up-to-date? then apply using your LinkedIn profile in seconds.
You may also be prompted to \”Connect with us\”, but please don’t worry if you don’t have the time; it does not impact your application.
In the meantime, check us out on Instagram or LinkedIn
STAY CURIOUS, COLLABORATE, BUILD TRUST, and DELIVER CUSTOMER SUCCESS
Suitable for candidates working with/as: BC Support Consultant, Associate BC Consultant
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D365 Business Central Support Consultant employer: Columbus
Contact Detail:
Columbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Business Central Support Consultant
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics NAV and Business Central. Understanding the nuances of these platforms will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Columbus on LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved customer issues. Columbus values customer success, so showcasing your problem-solving skills in a practical context will set you apart.
✨Tip Number 4
Stay updated on industry trends related to D365 and business consultancy. Being knowledgeable about recent developments will show your enthusiasm for the field and your readiness to contribute to Columbus's strategic goals.
We think you need these skills to ace D365 Business Central Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft Dynamics NAV or Business Central. Emphasise any customer-facing roles and consultancy experience, as these are crucial for the D365 Business Central Support Consultant position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with Columbus's values of collaboration, trust-building, and customer success. Be specific about how you can contribute to their team.
Showcase Problem-Solving Skills: Since the role involves diagnosing problems and conducting root cause analysis, include examples in your application that demonstrate your problem-solving abilities. Highlight any relevant experiences where you successfully resolved customer issues.
Highlight Continuous Learning: Columbus values personal development, so mention any relevant training or certifications you've completed, especially those related to Microsoft products. This shows your commitment to growing your skillset and becoming a Trusted Advisor.
How to prepare for a job interview at Columbus
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Microsoft Dynamics NAV and Business Central. Be prepared to discuss specific features and functionalities, as well as how you've used them in past roles. This will demonstrate your expertise and readiness for the position.
✨Demonstrate Customer-Facing Experience
Since this role involves consultancy and customer support, be ready to share examples of your previous customer-facing experiences. Highlight situations where you successfully resolved issues or improved client satisfaction, showcasing your ability to build trust and rapport.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of examples from your past work where you diagnosed problems, conducted root cause analysis, and implemented solutions effectively.
✨Emphasise Your Collaborative Skills
Collaboration is key in this role, so be prepared to discuss how you've worked with teams and third-party vendors in the past. Share examples that illustrate your ability to communicate effectively and work towards common goals, which aligns with Columbus's values.
