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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot various technical issues.
- Company: Join Columbus UK, a leading independent Managed Service Provider in Glasgow.
- Benefits: Earn £18,000 per annum with access to holiday entitlement and potential bonuses.
- Why this job: Kickstart your IT career with hands-on experience and mentorship in a collaborative environment.
- Qualifications: No prior experience needed, just a passion for IT and basic tech knowledge.
- Other info: Enjoy a friendly team atmosphere and opportunities for career progression.
The predicted salary is between 14400 - 21600 £ per year.
Salary: £18,000 per annum
About Columbus UK
Columbus UK is a leading, independent, UK Managed Service Provider based in Glasgow, delivering IT, Cyber Security, Telecoms, Mobile and Broadband services to the UK business market.
About the job
Kickstart your career in IT as an apprentice based in our Glasgow office. You’ll gain hands-on experience working across various areas of IT, from IT support to cyber security to build a well-rounded understanding of Columbus UK, while helping to ensure our internal systems and our customer’s services work smoothly.
Your day as an apprentice
As a Columbus UK apprentice, every day is different as you rotate through various IT departments from support to cybersecurity, working with mentors to develop your technical knowledge to help keep Columbus UK’s systems and services running smoothly for colleagues and customers across Scotland.
What you will learn and do:
- First-Line Support: Provide initial technical support via phone, email, and chat for a variety of IT-related issues.
- Incident Logging: Accurately log support tickets, ensuring all customer issues are recorded in the ticketing system.
- Troubleshooting: Assist in diagnosing and resolving basic IT issues, including hardware, software, network, and application problems.
- Escalation: Escalate more complex issues to the appropriate internal teams or senior support staff for further resolution.
- User Account Management: Assist with user account setup, password resets, and access permissions.
- Documentation: Maintain up-to-date records of known issues and solutions for future reference.
- Customer Service: Deliver excellent customer service with a positive, professional attitude.
- Learning & Development: Continuously improve technical knowledge through training and hands-on experience. Collaborate with teams to deliver excellent service and contribute to key projects. Balance practical work experience with study towards a SCQF Level 6 in IT Digital Helpdesk Support.
Program Overview
Based at our Glasgow Office (G62 8PH)
Training provider: QA
End qualification: SCQF Level 6 in Digital Helpdesk Support
Duration: 1 year
Start date: April 2026 or sooner
What you need to apply
- Entry-Level Position: This is an apprenticeship role, so no prior experience is required, though a passion for IT and technology is essential.
- Basic IT Knowledge: Understanding of common hardware, software, and networking principles.
- Problem-Solving Ability: A proactive approach to identifying and resolving technical issues.
- Communication Skills: Ability to explain technical issues clearly to non-technical users.
- Attention to Detail: Ensure that all information is captured accurately in support tickets and documentation.
- Team Player: Ability to work well with colleagues and learn from experienced professionals.
- Apprenticeship Program: Comprehensive training and development with mentorship from experienced IT professionals.
- Career Development: Opportunities for progression within the IT support team.
Salary: £18,000 per annum.
Working Environment: A collaborative and friendly team atmosphere at the Milngavie Enterprise Centre.
Employee Benefits: Access to holiday entitlement, and potential for performance-based bonuses.
How to Apply
If you are eager to start your IT career and thrive in a fast-paced environment, we would love to hear from you. Please send your CV and a brief cover letter explaining why you’re the ideal candidate for this apprenticeship to jason.george@columbusuk.com. Alternatively, use the Linkedin Easy Apply option.
Columbus UK is committed to diversity and inclusion. We encourage applications from all backgrounds and welcome individuals who are looking to grow in a supportive environment.
IT Support Help Desk Apprentice in Glasgow employer: Columbus UK
Contact Detail:
Columbus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Help Desk Apprentice in Glasgow
✨Tip Number 1
Get to know the company! Research Columbus UK and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be providing first-line support, being able to explain technical issues clearly is key. Try role-playing with friends or family to get comfortable with explaining IT concepts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing this apprenticeship with Columbus UK.
We think you need these skills to ace IT Support Help Desk Apprentice in Glasgow
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight any relevant skills or experiences, even if they’re from school projects or hobbies. Keep it clear and concise, and don’t forget to tailor it to the IT support role!
Write a Personal Cover Letter: This is your chance to show us your passion for IT! Share why you want to join Columbus UK and what excites you about the apprenticeship. Be genuine and let your personality shine through – we love seeing enthusiasm!
Show Off Your Problem-Solving Skills: In your application, mention any instances where you’ve tackled tech issues or helped someone with a problem. We’re looking for proactive thinkers, so give us examples of how you’ve approached challenges in the past.
Apply Through Our Website: While emailing is great, we encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Columbus UK
✨Know Your Basics
Brush up on your understanding of common hardware, software, and networking principles. Columbus UK is looking for someone with a basic IT knowledge, so be ready to discuss these topics confidently during the interview.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've approached and resolved technical issues in the past, even if they were just personal projects or school assignments. A proactive attitude towards problem-solving is key for this role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be providing first-line support, being able to communicate effectively with non-technical users is crucial. Think of ways to demonstrate this skill during your interview.
✨Be a Team Player
Columbus UK values collaboration, so be prepared to discuss your experiences working in teams. Highlight any group projects or teamwork scenarios where you learned from others or contributed to a common goal.
