Customer Service Representative

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Columbus McKinnon

Customer Service Representative

Full-Time No working from home possible

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Job Summary/Overview

Position to be based at Coleshill, Birmingham site on a full-time permanent basis circa 38.75 hours per week, Monday to Friday.

Purpose of the position is to assist the sales team by providing a committed, pro-active support function in all aspects of everyday sales activity ensuring the customer’s experience of doing business with our organisation is a positive and memorable one.

Being a first port of call for customer enquires through our Salesforce CRM system and contact on phone system.

Essential Duties and Responsibilities

Using Salesforce CRM to review all enquires and categorise them on receipt to ensure they reach correct staff and are prioritised effectively.
First point of contact on telephone system
Prompt and efficient processing of customer enquiries, correspondence – communicating via Salesforce CRM, email, Teams and telephone.
Providing PODs, missing certificates and providing updates on orders.
Checking stock availability and lead times on SAP
Make quotations in SAP
Order entry in SAP
Follow up open orders, stock and MTO to ensure on time shipment
Working with other company functions and personnel in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally
Handle any type of complaint in a proficient way and recording in internal systems
Invoice queries and credit request creation
Support colleagues by sharing best practice
Adheres to all local legal, health and safety and compliance requirements, policies and procedures
To carry out any other duties as necessary when requested.

Knowledge, Skills, Competencies, and Abilities

Previous experience in a customer service role
Experience in the lifting industry is advantageous
Relevant NVQ or sales qualification an advantage
Strong numeric, analytical skills
Attention to detail and ability to multi-task
Good planning, time management and prioritisation of tasks
Good business and commercial awareness
MS Office and CRM experience, Salesforce is in use
SAP proficiency a distinct advantage
Strong written and spoken English language
Willingness to continue to train, to learn, to grow

Required Qualifications

5 GCSE’s including Maths and English

Relevant NVQ or sales qualification an advantage