At a Glance
- Tasks: Support the sales team by managing customer enquiries and ensuring smooth order fulfilment.
- Company: Join a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Opportunity to learn and grow in a supportive environment.
- Why this job: Be the first point of contact for customers and make their experience memorable.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28309 - 34599 £ per year.
Requisition ID 3380 -Posted 09/22/2026 - Chester UK
Position to be based at Coleshill, Birmingham site on a full-time permanent basis circa 38.75 hours per week, Monday to Friday.
Purpose of the position is to assist the sales team by providing a committed, pro-active support function in all aspects of everyday sales activity ensuring the customer’s experience of doing business with our organisation is a positive and memorable one.
Being a first port of call for customer enquires through our Salesforce CRM system and contact on phone system.
Essential Duties and Responsibilities
- Using Salesforce CRM to review all enquires and categorise them on receipt to ensure they reach correct staff and are prioritised effectively.
- First point of contact on telephone system
- Prompt and efficient processing of customer enquiries, correspondence – communicating via Salesforce CRM, email, Teams and telephone.
- Providing PODs, missing certificates and providing updates on orders.
- Checking stock availability and lead times on SAP
- Make quotations in SAP
- Order entry in SAP
- Follow up open orders, stock and MTO to ensure on time shipment
- Working with other company functions and personnel in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally
- Handle any type of complaint in a proficient way and recording in internal systems
- Invoice queries and credit request creation
- Support colleagues by sharing best practice
- Adheres to all local legal, health and safety and compliance requirements, policies and procedures
- To carry out any other duties as necessary when requested.
- Knowledge, Skills, Competencies, and Abilities
- Previous experience in a customer service role
- Experience in the lifting industry is advantageous
- Strong numeric, analytical skills
- Attention to detail and ability to multi-task
- Good planning, time management and prioritisation of tasks
- Good business and commercial awareness
- MS Office and CRM experience, Salesforce is in use
- SAP proficiency a distinct advantage
- Strong written and spoken English language
- Willingness to continue to train, to learn, to grow
- Required Qualifications
- 5 GCSE’s including Maths and English
Sales Support & Order Fulfillment Specialist in Chester employer: Columbus McKinnon
At Dorner Manufacturing, we believe in fostering a supportive and dynamic work environment where our employees can truly thrive. Located in a climate-controlled facility, we offer competitive compensation, comprehensive benefits from day one, and a culture that prioritises work-life balance and open communication. Join us to not only advance your career as a Press Brake Operator but also to be part of a team that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support & Order Fulfillment Specialist in Chester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support & Order Fulfillment Specialist at Columbus McKinnon, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Columbus McKinnon. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support & Order Fulfillment Specialist. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support & Order Fulfillment Specialist in Chester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Columbus McKinnon:When writing your cover letter, make sure to tailor your message specifically for Columbus McKinnon. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Columbus McKinnon
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Columbus McKinnon that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Columbus McKinnon that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Columbus McKinnon’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
