About the Role:
The incubement of the position delivers a responsive and efficient technical service supporting customer orders for electric chain hoists, associated products, components, and spare parts. This includes addressing internal technical enquiries, assisting with fault diagnosis and warranty-related issues, as well as supporting colleagues to resolve common after‑sales concerns. The role also supports the wider team by contributing to general warehouse operations when needed.
Responsibilities:
- Perform all assembly, configuration, testing and repair processes to a range of electric chain hoists using instructions/wiring diagrams/drawings.
- Perform final inspection of products prior to despatch ensuring product checklist is complete and signed off before testing finished product.
- Fit handles, hooks, chain bags, pendants etc to hoists as required.
- Support internal colleagues with their enquiries related to electric chain hoist products including specification, use, integration into applications/use, damage, fault, warranty.
- Support team through troubleshooting and working to resolve problems associated with quality, safety and efficiency of products, of productivity and quality of work within work area.
- Maintain and enhance skills and knowledge across the product range through internal/external training.
- Develop standard operating procedures and ensure consistent adherence to them within the assembly bay.
- Train and become a fire warden/member of the fire team.
- Maintain a clean and tidy 5S workshop at all times and engage in EHS/5S/Lean/Cleaning tasks and projects from time to time.
- Support the team during annual/ad hoc cycle counts, stock takes and changes to manufacturing lay-out, storage locations, etc.
- Adherence to all legal and Company H & S and quality policy/procedures.
- Other ad-hoc duties commensurate with the scope of the role.
Qualifications:
- Time served (preferred but not essential) electrical and/or mechanical fitter.
- HNC qualifications or a certified trade apprenticeship.
- Achieved a minimum grade 5/C or higher in both Maths and English at GCSE.
- Relevant NVQ or EAL safety/competency certifications.
- LOLER competent person (desirable).
Required Skills:
- Extensive experience in panel and machine wiring, with the ability to work confidently from electrical drawings.
- Experience with fault finding and repairs of electro-mechanical equipment.
- Demonstrable H & S, technical and regulatory knowledge.
- Has a good technical aptitude and a desire to enforce the highest standards of H & S, quality and customer support.
- Knowledge of lifting equipment preferable.
- Effective approach to workload and task prioritisation.
- Strong technical trouble-shooter and problem-solver.
- Has a positive attitude, is an effective communicator and displays an enthusiasm for collaboration and team work.
- Driven to maintain a well organized, work area.
- Is able to undertake light, medium and heavy lifting (Daily manual handling of boxed products ranging from 5kg – 18kg MAX. with aids available).
- Physical role involving lifting, stretching, bending & pushing tasks.
- Role is 85% tool-based/physical and 15% customer/internal colleague support/assistance and use of P.C. and software +/-.
ELECTRICAL HOIST TECHNICIAN in Chelmsford employer: Columbus McKinnon
At Dorner Manufacturing, we believe in fostering a supportive and dynamic work environment where our employees can truly thrive. Located in a climate-controlled facility, we offer competitive compensation, comprehensive benefits from day one, and a culture that prioritises work-life balance and open communication. Join us to not only advance your career as a Press Brake Operator but also to be part of a team that values your growth and well-being.
