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- Tasks: Lead IT service management and drive strategic alignment between IT and business units.
- Company: Join Columbia Threadneedle Investments, a global leader in asset management.
- Benefits: Enjoy flexible working, career growth, and a diverse, inclusive workplace.
- Why this job: Make a real impact by improving IT services and collaborating with global teams.
- Qualifications: Bachelor's degree in IT or related field; strong leadership and ITSM experience required.
- Other info: Dynamic environment with opportunities for professional development and innovation.
The predicted salary is between 48000 - 72000 £ per year.
In your role you will be part of the Technology Operations Center (TOC) leadership team, ensuring continuous monitoring, rapid incident response, and effective coordination of major incidents. You will also champion IT Service Management (ITSM) practices, driving process improvement and service reliability through Information Technology Infrastructure Library (ITIL) frameworks. Additionally, you will act as a key Business Relationship Manager (BRM) for the Columbia Threadneedle UK organisation, serving as a trusted advisor to regional business units and driving strategic alignment between IT capabilities and business needs.
Responsibilities
- Lead ITSM Strategy & Governance (50%)
- Develop, implement, and maintain an enterprise-wide ITSM strategy aligned with organisational goals.
- Define and enforce ITIL-based policies, processes, and procedures.
- Oversee core ITIL functions such as Incident Management, Problem Management, Change Management, Request Fulfillment, and Configuration Management.
- Establish KPIs and metrics to monitor and report on service performance, availability, and customer satisfaction.
- Business Relationship Management (25%)
- Serve as the strategic liaison between IT and business units to align technology initiatives with business goals.
- Build strong relationships with stakeholders, ensuring clear communication and expectation management.
- Support the delivery of IT services, resolving issues and driving continuous service improvement.
- Technology Operations Center Leader & Major Incident Coordinator (15%)
- Manage the performance of IT infrastructure services delivered by external vendors, ensuring SLAs are met.
- Liaison with Business Continuity teams in EMEA and lead Disaster Recovery Exercises in compliance with global standards.
- Act as the point of escalation for critical issues from business partners, driving prompt and effective resolution.
- Oversee governance of IT operations, ensuring outsourced services are aligned with enterprise goals and maintaining compliance with regulatory and business standards.
- Team Leadership & Cross-functional Collaboration (10%)
- Lead a team of operations engineers and analysts, fostering innovation, efficiency, and collaboration.
- Partner closely with application and product teams across a global 24/7 operations network (India and US), ensuring infrastructure capabilities support evolving business requirements.
- Guide the team in adopting best practices for infrastructure resilience and security while enabling digital transformation initiatives.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (Masters preferred or equivalent experience).
- Extensive progressive IT experience in service management, operations, or infrastructure support, including proven leadership or managerial roles.
- Proven track record in IT service delivery, ITSM process implementation, and managing major incidents in large-scale enterprise environments.
- ITIL Foundation certification (Intermediate or Expert preferred).
- Experience in business analysis, stakeholder management, and bridging technical and non-technical teams.
- Strong knowledge of ITIL practices, ITSM frameworks, and service management platforms.
- Excellent leadership, communication, and interpersonal skills.
- Skilled in translating business needs into technical solutions and driving cross-functional collaboration.
- Proficient in data analysis, performance reporting, change management, and continuous improvement.
Desired Skills & Tools
- BRM Institute certification, PMP, CBAP, or other governance frameworks (e.g., COBIT, ISO/IEC 20000).
- Experience with ITSM tools: ServiceNow, BMC Remedy, Jira Service Management, Freshservice.
- Familiarity with CMDB and IT performance monitoring platforms.
- Experience with automation tools and scripting (e.g., Ansible, PowerShell).
About Columbia Threadneedle Investments: Working at Columbia Threadneedle Investments you'll find growth and career opportunities across all of our businesses. We're intentionally built to help you succeed. Our reach is expansive with a global team of 2,500 people working together. Our expertise is diverse with more than 650 investment professionals sharing global perspectives across all major asset classes and markets. Columbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client‐base. We appreciate that work‐life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.
Cloud Transformation and Strategy Operations Manager in London employer: Columbia Threadneedle Investments
Contact Detail:
Columbia Threadneedle Investments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Transformation and Strategy Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially around ITSM and ITIL practices.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cloud Transformation and Strategy Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Transformation and Strategy Operations Manager role. Highlight your experience with ITSM, ITIL frameworks, and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience in business relationship management and service delivery.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use metrics to demonstrate your impact, like improvements in service performance or successful incident resolutions. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Columbia Threadneedle Investments
✨Know Your ITIL Inside Out
Since the role heavily revolves around ITIL frameworks, make sure you brush up on your ITIL knowledge. Be prepared to discuss how you've implemented ITIL practices in previous roles and how they can drive service reliability and process improvement.
✨Showcase Your Business Relationship Skills
As a Business Relationship Manager, you'll need to demonstrate your ability to build strong relationships with stakeholders. Prepare examples of how you've successfully aligned technology initiatives with business goals and managed expectations in past experiences.
✨Prepare for Major Incident Scenarios
Given the focus on managing major incidents, think of specific situations where you've led incident response efforts. Be ready to explain your approach to resolving critical issues and how you ensured effective communication during those times.
✨Highlight Your Leadership Experience
This role involves leading a team, so be sure to highlight your leadership experience. Discuss how you've fostered innovation and collaboration within your teams, and share any strategies you've used to guide them through challenges.
