Key Holder - Full time/Part-time in Swindon

At Columbia, we’re as passionate about the outdoors as you are. Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving. We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

ABOUT THE POSITION

We’re looking for a talented Sales Associate to join our Columbia Retail team in Swindon, UK. You will join a diverse and dynamic European Retail team spread across 8 countries. As a Sales Associate, your contribution will be essential to provide the best in-store experience to our customers. As an ambassador of the brand, your mission will be to understand customers’ needs, advise them on products and propose solutions. In addition, you will help with visual merchandising in order to drive sales engagement.

HOW YOU’LL MAKE A DIFFERENCE

• Provide all customers with excellent service giving advice on our products to elevate the consumer experience, using our Customer Service best practices.
• Be a proud ambassador of Columbia by providing information to all customers on current product features and benefits.
• Foster consumer loyalty through high-quality interactions with the goal of increasing brand engagement and conversion to sales.
• Ensure that all our products are well displayed in accordance with the Company’s VM guidelines.
• Assist with stock management and product deliveries.
• Maintain an excellent appearance of store facilities.
• Demonstrate a desire to learn and seize all available opportunities to drive own development and increase performance.
• Maintain a positive working environment and communication with all levels of management and staff.
• Ensure company’s policies & procedures are followed and suggest improvements.

A first experience in a customer services and/or sales-oriented position is preferred. You are passionate about customer service and love to interact with people. Good knowledge of the country’s official language is required; knowledge of English is a plus. You enjoy working in a team and bring interpersonal skills. You are at ease with numbers (able to perform basic math calculations) and willing to join a high performing team ready to undertake challenges. You are an outdoor enthusiast and love to share your passion! Availability to work on a flexible schedule, including Saturday, Sunday and bank holidays, is necessary.

You will have the opportunity to work for a company that has a positive impact on the people we reach, the places we touch, and the products we make. Indeed, one of our core values is to do the right thing, not just for our company, but also for our consumers, customers, employees and their communities.

On top of that, you will have the chance to:

• Build new skills, develop your potential, and grow within our company.
• Join an inclusive employer where diversity and equity lead to creativity and empowerment.
• Be part of a company that focuses on your wellbeing to ensure that you can be your best self.
• Benefit from special staff discounts on all our products.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.