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- Tasks: Engage customers, manage sales, and maintain store standards while creating memorable experiences.
- Company: Join Columbia Sportswear, a global leader in outdoor apparel with over 430 stores worldwide.
- Benefits: Enjoy flexible schedules, employee discounts, and opportunities for growth in a dynamic retail environment.
- Why this job: Be a brand ambassador, connect with active people, and contribute to a culture of teamwork and passion.
- Qualifications: No specific education required; just bring your enthusiasm and up to 2 years of retail experience.
- Other info: This role includes keyholder responsibilities, offering a chance to take on more leadership within the store.
The predicted salary is between 21600 - 36000 £ per year.
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With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”
As a Retail Associate II you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.
HOWYOU’LLMAKE A DIFFERENCE
- Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
- Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
- Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
- Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently
- Perform designated keyholder duties as needed which may include opening and closing store duties.
YOUHAVE
- No specific education required (High School Diploma or GED preferred)
- 2 (or less) years of experience in position or specialization
- Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone
JOB CONDITIONS
- Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
- Occasionally requires the ability to work in place
- Ability to clearly communicate with others
- Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position\’s scope and function in the company.
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Sales Associate-1 employer: Columbia Sportswear Company
Contact Detail:
Columbia Sportswear Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate-1
✨Tip Number 1
Familiarise yourself with Columbia Sportswear's products and values. Understanding their mission of 'Connecting Active People with Their Passions' will help you align your responses during interviews and demonstrate your enthusiasm for the brand.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you to handle various customer inquiries and showcase your problem-solving abilities effectively during the interview.
✨Tip Number 3
Be ready to discuss your experience with Point of Sales (POS) systems. If you have prior experience, think of specific examples where you efficiently handled transactions or resolved issues, as this will highlight your technical skills.
✨Tip Number 4
Show your flexibility and willingness to adapt to changing schedules. Retail environments can be unpredictable, so emphasising your availability and readiness to work varied hours will make you a more attractive candidate.
We think you need these skills to ace Sales Associate-1
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and retail. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and sales abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to the store's success.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Columbia Sportswear Company
✨Show Your Passion for Customer Service
As a Sales Associate, you'll be the face of the brand. Make sure to express your enthusiasm for helping customers and creating memorable experiences. Share examples from your past where you went above and beyond to assist a customer.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by Columbia Sportswear Company. During the interview, be prepared to discuss how you would recommend products based on customer needs. This shows that you're proactive and ready to engage with customers effectively.
✨Highlight Teamwork Skills
The role involves working closely with the Store Leadership team and other associates. Be ready to share experiences where you successfully collaborated with others to achieve a common goal, emphasising your ability to contribute to a positive team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life retail situations. Think of scenarios where you had to handle difficult customers or manage stock efficiently, and explain how you approached these challenges.
