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For Companies At a Glance
- Tasks: Lead the admin team, manage daily operations, and provide top-notch customer care.
- Company: Join an award-winning, family-owned care home group with a stellar reputation.
- Benefits: Competitive pay, career progression, free meals, and excellent training support.
- Why this job: Make a real difference in residents' lives while developing your professional skills.
- Qualifications: Experience in administration and team supervision, with strong customer service skills.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
Based at Brook View, located near West Moors in Ferndown, Dorset
From £13.79 up to £15.29 per hour
- At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more**
- 32 hours per week, Fri-Mon, working between the hours of 9.00 am to 5.00 pm (including paid breaks)**
Introduction
We are looking for an organised and friendly individual to join our team to provide a Colten warm welcome to all our visitors. Your interpersonal skills will be in regular use, and as a font of knowledge, youll be able to assist your wider team, as well as residents and relatives.
About The Job
The Senior Administrator has day-to-day responsibility for the line management of the administration team and for managing the administration function of the care home.
You\’ll provide the highest possible level of customer care so that residents and families feel totally at home.
You will carry out administration duties in a way that is friendly, efficient, professional and timely.
There is plenty of variety as you will be greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence.
Along with general office duties, you will carry out financial management tasks, manage basic recruitment administration, maintain contact with other Colten Care departments and handle client admission and occupancy records.
You\’ll also provide support to the Home Manager, assisting them with various administrative tasks.
About You
It is essential that you have previous experience of supervising a team and a proven track record in administration and/or reception.
Based on \’front of house\’, you\’ll demonstrate professionalism and excellent customer service skills and share our goal of delivering excellence in person-centred care.
Youll be confident in literacy and numeracy with a good working knowledge of Microsoft Office and you\’ll enjoy working in a busy, fast-paced environment, juggling multiple tasks.
Your ability to be flexible, approachable, well organised and with the skill to prioritise is essential.
Essential requirement- Business insurance is essential due to travel during work hours
About Us
We\’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry.
This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.
We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator.
If a career in elderly care is for you then you want to be part of the team at Colten Care.
Additional Benefits
- Excellent inductions, training and on the job support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Free uniforms
- Contributory pension scheme
- Background checks at no cost to you
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Senior Administrator employer: Colten Care
Contact Detail:
Colten Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Colten Care on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the Senior Administrator role. We want you to showcase your organisational skills and customer service prowess!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Show up looking professional and approachable, ready to represent yourself and Colten Care well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your enthusiasm for the role.
We think you need these skills to ace Senior Administrator
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to stay organised and manage multiple tasks. We want to see how you can juggle responsibilities like a pro, especially in a busy environment like ours!
Be Person-Centred: Since we’re all about delivering excellent care, make sure to showcase your customer service skills. Share examples of how you've made visitors or clients feel welcome and valued in your previous roles.
Tailor Your CV and Cover Letter: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Senior Administrator role. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Colten Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Administrator role. Familiarise yourself with the key responsibilities like managing the administration team and providing excellent customer care. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Interpersonal Skills
Since this role involves a lot of interaction with residents, families, and visitors, be prepared to discuss your interpersonal skills. Share specific examples of how you've provided exceptional customer service in previous roles, and how you can create a welcoming environment at Colten Care.
✨Demonstrate Organisational Skills
As a Senior Administrator, you'll need to juggle multiple tasks efficiently. Prepare to talk about your organisational strategies and how you prioritise tasks in a busy environment. You might even want to bring a brief example of a time when you successfully managed competing deadlines.
✨Familiarise Yourself with Microsoft Office
Since a good working knowledge of Microsoft Office is essential for this position, brush up on your skills before the interview. Be ready to discuss how you've used these tools in past roles, especially in relation to financial management and administration tasks.
