Hospitality Helpdesk Coordinator

We are looking for a highly organised and proactive Hospitality Admin Coordinator to join our team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and wants to play a key role in supporting the smooth running of hospitality services. You will contribute to delivering a consistently high quality experience for residents by ensuring strong administrative processes, accurate data handling, and effective coordination across teams and suppliers.

In this role, you will provide comprehensive administrative support to the Hospitality function, ensuring that records, communications, and systems are well managed and up to date. You will take ownership of key processes such as managing inboxes, organising documentation, preparing meeting materials, and supporting day-to-day coordination across the team.

A significant part of the role involves working with data. You will analyse information such as budgets, ordering patterns, and audit outcomes, using Excel to identify trends, highlight risks, and produce clear, concise reports that support decision-making. Your ability to interpret data and present it in a meaningful way will be essential.

You will also play an important role in maintaining compliance, ensuring that risk assessments, policies, and documentation are accurate, audit ready, and regularly reviewed. In addition, you will support menu coordination, assist with supplier communication to resolve issues, and work closely with internal teams such as Housekeeping, Purchasing, and Payroll to keep operations running efficiently.

You will have previous experience in an administrative role, ideally within a hospitality, catering, or care environment. You are highly organised, with excellent time management skills and a natural ability to keep systems and processes running smoothly. You are confident using Microsoft Office, particularly Excel, where you are comfortable working with formulas, pivot tables, and basic reporting.

You enjoy working with data and can draw insights and present information clearly to others. Strong communication skills are essential, as you will be liaising with a range of stakeholders including chefs, suppliers, and administrative teams. You are approachable, professional, and able to build effective working relationships. You have a keen eye for detail, a proactive mindset, and take pride in producing accurate, high quality work. You are comfortable handling confidential information and understand the importance of always maintaining professionalism. A qualification in Business Administration is essential for this position.

If you are looking for a role where you can combine administration, coordination, and data analysis while making a meaningful contribution to service quality, we would love to hear from you.

We’re an award-winning, family‑owned and independent care home group with an outstanding reputation across the industry. Alongside our established care portfolio, we are growing our land and property development arm to support new care and residential opportunities. Our property and development team plays a vital role in ensuring our own commercial investments are well‑managed, compliant and performing strongly, while also helping shape the next phase of our growth. We offer a supportive, collaborative environment where you’ll be encouraged to develop your skills, gain exposure to the development side of the business, and make a real, tangible impact.