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- Tasks: Support customers with empathy and provide a warm welcome to new residents.
- Company: Join Colten Care, a compassionate leader in elderly care.
- Benefits: Competitive salary, uniform, training, career progression, and meals on duty.
- Other info: Dynamic role with opportunities to engage with the local community.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Sales experience, strong communication skills, and a passion for helping others.
The predicted salary is between 36000 - 36000 £ per year.
We’re looking for an empathetic and driven Customer Advisor to join our team at Kingfishers Care Home in New Milton, BH25 7FJ. You’ll ensure your home maintains high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show‑arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events. You’ll work closely with the Home Manager and care home teams to provide a professional ‘warm welcome’ to visitors, escorting them on arrival and helping residents settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.
About you
You’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self‑motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast‑paced environments. You’ll be literate and numerate with experience of the Microsoft Office suite. You’ll be a car driver and own your own car, as you’ll be covering two homes during the working week.
Essential requirement
Business insurance is essential due to travel during work hours.
Benefits
- Uniform provided
- Excellent inductions, training and ‘on the job’ support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Contributory pension scheme
- Background checks at no cost to you
Customer Support Advisor in Hampshire employer: Colten Care
Contact Detail:
Colten Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Hampshire
✨Tip Number 1
Get to know the company! Research Kingfishers Care Home and Colten Care. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Customer Support Advisor, you'll need to be a compassionate ear for families. Role-play scenarios with friends or family to get comfortable responding to various customer needs and concerns.
✨Tip Number 3
Network like a pro! Engage with local community events or online forums related to care homes. Building connections can lead to valuable insights and even job opportunities. Plus, it shows your commitment to the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Don’t hesitate to follow up after applying!
We think you need these skills to ace Customer Support Advisor in Hampshire
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the lives of the older generation.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or sales. We’re looking for someone who can balance empathy with professionalism, so share examples that showcase this skill.
Be Organised: Keep your application clear and organised. Use headings and bullet points where necessary to make it easy for us to read. A well-structured application shows us you’re professional and detail-oriented.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Colten Care
✨Show Your Empathy
As a Customer Support Advisor, empathy is key. During the interview, share specific examples of how you've helped others, especially in challenging situations. This will demonstrate your ability to connect with customers and families, which is crucial for the role.
✨Know the Company
Research Kingfishers Care Home and Colten Care before your interview. Understand their values, mission, and the community they serve. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, as it’s a great way for them to assess your customer service skills. Practice responding to common scenarios you might face, like handling a difficult enquiry or providing reassurance to a family member.
✨Highlight Your Organisational Skills
Being organised is essential for this role. Be ready to discuss how you manage your time and tasks effectively, especially when juggling responsibilities across two homes. Share tools or methods you use to stay on top of your workload.