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- Tasks: Manage administration tasks and provide a warm welcome to visitors at our care home.
- Company: Join Colten Care, an award-winning family-owned care home group.
- Benefits: Competitive pay, career progression, free meals, and training support.
- Why this job: Make a real difference in elderly care while developing your skills.
- Qualifications: Experience in administration and team supervision is essential.
- Other info: Enjoy a friendly work environment with flexible hours and great team support.
The predicted salary is between 13 - 15 £ per hour.
Based at Fernhill, located near Longham in Ferndown, Dorset.
From £13.79 up to £15.29 per hour.
27 hours per week, working between the hours of 8.30 am to 5.30 pm, including alternate weekends (including paid breaks).
We are looking for an organised and friendly individual to join our team to provide a ‘Colten’ warm welcome to all our visitors. Your interpersonal skills will be in regular use, and as a font of knowledge, you’ll be able to assist your wider team, as well as residents and relatives.
The Senior Administrator has day-to-day responsibility for the line management of the administration team and for managing the administration function of the care home. You’ll provide the highest possible level of customer care so that residents and families feel totally at home. You will carry out administration duties in a way that is friendly, efficient, professional and timely. There is plenty of variety as you will be greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence. Along with general office duties, you will carry out financial management tasks, manage basic recruitment administration, maintain contact with other Colten Care departments and handle client admission and occupancy records. You’ll also provide support to the Home Manager, assisting them with various administrative tasks.
It is essential that you have previous experience of supervising a team and a proven track record in administration and/or reception. Based on ‘front of house’, you’ll demonstrate professionalism and excellent customer service skills and share our goal of delivering excellence in person-centred care. You’ll be confident in literacy and numeracy with a good working knowledge of Microsoft Office and you’ll enjoy working in a busy, fast-paced environment, juggling multiple tasks. Your ability to be flexible, approachable, well organised and with the skill to prioritise is essential.
Essential requirement: Business insurance is essential due to travel during work hours.
We’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator. If a career in elderly care is for you then you want to be part of the team at Colten Care.
Additional Benefits:
- Excellent inductions, training and ‘on the job’ support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Free uniforms
- Contributory pension scheme
- Background checks at no cost to you
Senior Administrator - Ferndown, Dorset employer: Colten Care
Contact Detail:
Colten Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrator - Ferndown, Dorset
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Colten Care. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your interpersonal skills and experience in administration, as these are key for the Senior Administrator role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit will help you feel confident and ready to show off your friendly personality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Senior Administrator - Ferndown, Dorset
Some tips for your application 🫡
Show Your Organisational Skills: As a Senior Administrator, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills and any relevant experience in managing teams or projects. We want to see how you keep things running smoothly!
Be Personable: Since you'll be the friendly face welcoming visitors, let your personality shine through in your application. Share examples of how you've provided excellent customer service in the past. We love a warm and approachable vibe!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Colten Care!
How to prepare for a job interview at Colten Care
✨Know the Company
Before your interview, take some time to research Colten Care. Understand their values, mission, and what makes them stand out in the care industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Interpersonal Skills
As a Senior Administrator, you'll be interacting with residents, families, and staff regularly. Prepare examples from your past experiences that highlight your excellent customer service and communication skills. Think about times when you went above and beyond to assist someone.
✨Demonstrate Organisational Skills
Given the variety of tasks you'll handle, it's crucial to showcase your organisational abilities. Bring along a few examples of how you've successfully managed multiple responsibilities in a busy environment. You could even mention specific tools or methods you use to stay organised.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you feel more confident during the interview.
