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- Tasks: Support customers with empathy, guiding them through their journey in our care home.
- Company: Join Colten Care, an award-winning family-owned care home group.
- Benefits: Enjoy competitive salary, career progression, and free meals on duty.
- Other info: Be part of a supportive team with excellent training and development opportunities.
- Why this job: Make a real difference in the lives of the elderly while developing your career.
- Qualifications: Passion for helping others, sales experience, and a valid driving licence.
The predicted salary is between 36000 - 50400 £ per year.
Salary: £36,000
At Colten Care we are proud to offer career development opportunities and a range of pay enhancements across our roles. Contact us to find out more.
40 hours per week, Mon-Fri, 9.00 am to 5.00 pm
Introduction
We’re looking for an empathetic and driven Customer Advisor to join our team at Amberwood House in Ferndown, Dorset. You’ll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events. You’ll work closely with the Home Manager and care home teams to provide a professional ‘warm welcome’ to visitors, escorting them on arrival and helping residents settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.
About you
- You’re passionate about helping people, particularly the older generation, always ready with a listening ear.
- You’re empathetic and compassionate, able to find the right balance between sales and customer service.
- You’re professional, organised, and self-motivated, with a proven track record within a sales environment.
- You use your initiative and adapt quickly to fast-paced environments.
- You’ll be literate and numerate with experience of the Microsoft Office suite.
- You’ll be a car driver and own your own car.
- Essential requirement - Business insurance is essential due to travel during work hours.
About Colten Care
We’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator. If a career in elderly care is for you then you want to be part of the team at Colten Care.
Benefits
- Uniform provided
- Excellent inductions, training and ‘on the job’ support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Contributory pension scheme
- Background checks at no cost to you.
Customer Support Advisor - Ferndown, Dorset employer: Colten Care
Contact Detail:
Colten Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Ferndown, Dorset
✨Tip Number 1
Get to know the company! Research Colten Care and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Support Advisor, you'll need to connect with families and residents. Role-play common scenarios with friends or family to build your confidence in handling various situations.
✨Tip Number 3
Network like a pro! Engage with local community events or online forums related to elderly care. This not only boosts your visibility but also helps you make valuable connections that could lead to job opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Support Advisor - Ferndown, Dorset
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the lives of the older generation.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and sales. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Professional Yet Warm: Your written application should reflect the professional yet compassionate nature we value at Colten Care. Use a friendly tone while maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Colten Care
✨Know the Company Inside Out
Before your interview, take some time to research Colten Care. Understand their values, mission, and what makes them stand out in the care industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy
As a Customer Support Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding, especially in challenging situations. This will highlight your suitability for the role and resonate with the interviewers.
✨Prepare for Role-Specific Scenarios
Think about the day-to-day responsibilities of the role and prepare for scenario-based questions. For instance, how would you handle a distressed family member? Practising these responses can help you feel more confident and articulate during the interview.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and professionally for your interview. It reflects your seriousness about the position and aligns with the professional environment at Colten Care. Remember, you're not just applying for a job; you're aiming to be an ambassador for their brand.