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- Tasks: Coordinate maintenance services and manage work orders for our care home portfolio.
- Company: Award-winning, family-owned care home group with a strong reputation.
- Benefits: Competitive salary, supportive environment, and opportunities for skill development.
- Why this job: Make a real impact while working in a dynamic and fast-paced setting.
- Qualifications: Organised, proactive, and confident in communication; experience in facilities or helpdesk roles preferred.
- Other info: Opportunity to grow within a collaborative team and gain exposure to property development.
The predicted salary is between 28000 - 28000 £ per year.
Location: Colten House, Ringwood BH24 3FE
Salary: £28,000
Full time, 40 hours per week, Monday-Friday
Introduction
We are looking for a proactive and organised Facilities Helpdesk Coordinator to support the delivery of maintenance services across our care home portfolio. This is a key role ensuring reactive and planned works are effectively managed, with clear communication and a high standard of service.
About the Role
This is a busy and varied role where you will coordinate reactive and planned maintenance through the CAFM system, acting as a central point of contact for Home Managers, Facilities Managers, and service providers.
- Managing reactive work orders end-to-end, including triage, assignment, updates, and communication with stakeholders
- Supporting the scheduling and coordination of PPM activities and wider maintenance planning
- Building strong relationships with Home Managers, care home teams, and contractors, ensuring timely updates, compliance, and a high standard of service
- Providing administrative support across Facilities and Health & Safety, including meetings, reporting, contractor coordination, and CAFM system support
You will also support the Director of Facilities Management and wider team with administrative tasks, assist with asset management and system development, organise and minute key meetings, and deputise for the Helpdesk Assistant Manager when required. Occasional travel across Hampshire, Sussex, Dorset, and Wiltshire may be required.
About You
You will be highly organised, able to manage multiple priorities, and confident communicating with a range of stakeholders. You will take a proactive approach and be comfortable working in a fast-paced environment. You will ideally have experience in a facilities, helpdesk, or coordination role, strong administrative skills, and confidence using systems (CAFM experience desirable). A flexible, team-focused attitude and attention to detail are essential.
About Us
We’re an award‑winning, family‑owned and independent care home group with an outstanding reputation across the industry. Alongside our established care portfolio, we are growing our land and property development arm to support new care and residential opportunities. Our property and development team plays a vital role in ensuring our own commercial investments are well‑managed, compliant and performing strongly, while also helping shape the next phase of our growth. We offer a supportive, collaborative environment where you’ll be encouraged to develop your skills, gain exposure to the development side of the business, and make a real, tangible impact.
Facilities Helpdesk Administrator employer: Colten Care
Contact Detail:
Colten Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for facilities roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've managed multiple priorities in the past, as this is key for the Facilities Helpdesk Administrator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Facilities Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management or helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your organisational prowess and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Helpdesk Administrator role. Share specific examples of how you've managed multiple priorities and built strong relationships in previous jobs.
Show Off Your Tech Skills: Since we use a CAFM system, it’s a good idea to mention any experience you have with similar systems. If you’ve got tech skills, flaunt them! We love candidates who are comfortable with technology and can adapt quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Colten Care
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Helpdesk Administrator. Familiarise yourself with terms like CAFM systems and PPM activities, as well as the importance of communication with Home Managers and contractors.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple priorities and stay organised in a fast-paced environment. Share specific examples from your past experiences that demonstrate your ability to coordinate tasks effectively and maintain high standards of service.
✨Build Rapport with Interviewers
Since this role involves strong communication with various stakeholders, practice building rapport during the interview. Be friendly, engage with your interviewers, and show that you can establish positive relationships, just like you would with Home Managers and care home teams.
✨Prepare Questions About the Company
Research the company’s values and recent developments in their care home portfolio. Prepare thoughtful questions that show your interest in their mission and how you can contribute to their growth, especially in the context of facilities management and compliance.