At a Glance
- Tasks: Support customers and families, ensuring a warm welcome and outstanding service.
- Company: Join Colten Care, an award-winning, family-owned care home group.
- Benefits: Uniform provided, career progression, annual pay review, and meals on duty.
- Other info: Dynamic role with excellent training and support in a caring environment.
- Why this job: Make a real difference in the lives of the elderly and their families.
- Qualifications: Empathy, sales experience, and a valid driving licence required.
The predicted salary is between 36000 - 36000 £ per year.
We’re looking for an empathetic and driven Customer Advisor to join our team working across Woodpeckers, SO42 7RX and Avon Reach BH23 4AH.
You’ll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.
You’ll work closely with the Home Manager and care home teams to provide a professional ‘warm welcome’ to visitors, escorting them on arrival and helping residents settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.
About you
You’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments.
You’ll be literate and numerate with experience of the Microsoft Office suite. You’ll be a car driver and own your own car, as you’ll be covering two homes during the working week.
Essential requirement
Business insurance is essential due to travel during work hours.
About Colten Care
We’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.
If a career in elderly care is for you then you want to be part of the team at Colten Care.
Benefits
- Uniform provided
- Excellent inductions, training and ‘on the job’ support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Contributory pension scheme
- Background checks at no cost to you.
Customer Advisor in Christchurch employer: Colten Care
Colten Care is an exceptional employer, renowned for its commitment to providing outstanding care and support to the elderly. With a strong focus on employee development, we offer comprehensive training, real career progression opportunities, and a supportive work culture that values compassion and empathy. Working across our beautiful locations in Woodpeckers and Avon Reach, you'll enjoy a fulfilling role where you can make a meaningful impact in the lives of residents and their families, all while being part of a family-owned company with an excellent reputation in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Christchurch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Colten Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Colten Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Christchurch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Colten Care:Your cover letter is your chance to shine! Tell us why you want to work at Colten Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Colten Care!
How to prepare for a job interview at Colten Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
