At a Glance
- Tasks: Lead the admin team, provide top-notch customer care, and manage daily operations.
- Company: Join Colten Care, an award-winning family-owned care home group.
- Benefits: Competitive pay, career progression, free meals, uniforms, and pension scheme.
- Other info: Enjoy a supportive environment with excellent training and growth opportunities.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in administration and team supervision, with strong customer service skills.
The predicted salary is between 28600 - 31700 £ per year.
Based at St Catherines View, Winchester. From £13.79 per hour to £15.29 per hour.
We are looking for an organised and friendly individual to join our team to provide a Colten warm welcome to all our visitors. Your interpersonal skills will be in regular use, and as a font of knowledge, you'll be able to assist your wider team, as well as residents and relatives.
The Senior Administrator has day-to-day responsibility for the line management of the administration team and for managing the administration function of the care home. You'll provide the highest possible level of customer care so that residents and families feel totally at home. You will carry out administration duties in a way that is friendly, efficient, professional and timely. There is plenty of variety as you will be greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence. Along with general office duties, you will carry out financial management tasks, manage basic recruitment administration, maintain contact with other Colten Care departments and handle client admission and occupancy records. You'll also provide support to the Home Manager, assisting them with various administrative tasks.
It is essential that you have previous experience of supervising a team and a proven track record in administration and/or reception. Based on 'front of house', you'll demonstrate professionalism and excellent customer service skills and share our goal of delivering excellence in person-centred care. You'll be confident in literacy and numeracy with a good working knowledge of Microsoft Office and you'll enjoy working in a busy, fast-paced environment, juggling multiple tasks. Your ability to be flexible, approachable, well organised and with the skill to prioritise is essential.
Essential requirement: Business insurance is essential due to travel during work hours.
We are an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator. If a career in elderly care is for you then you want to be part of the team at Colten Care.
Additional Benefits:
- Excellent inductions, training and on the job support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Free uniforms
- Contributory pension scheme
- Background checks at no cost to you
Senior Administrator in Southampton employer: COLTEN CARE LIMITED
Colten Care is an exceptional employer, offering a supportive and nurturing work environment at our St Catherines View location in Winchester. With a strong emphasis on career development, competitive pay enhancements, and a commitment to person-centred care, we ensure that our employees feel valued and empowered. Join us to be part of a dedicated team where your contributions make a real difference in the lives of our residents and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Senior Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to administration and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your friendly and organised nature shine through. Remember, they’re looking for someone who fits into their team culture as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Administrator in Southampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can provide that warm welcome to our visitors.
Tailor Your Experience:Make sure to highlight your relevant experience in administration and team supervision. We love seeing how your past roles have prepared you for this position, so connect the dots for us. Use specific examples that showcase your skills in customer service and multitasking.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our amazing team at Colten Care!
How to prepare for a job interview at COLTEN CARE LIMITED
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Administrator role at Colten Care. Familiarise yourself with the key responsibilities, such as managing the administration team and providing excellent customer care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Interpersonal Skills
Since this role involves a lot of interaction with residents, families, and visitors, be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you've provided exceptional customer service or resolved conflicts. This will highlight your ability to create a warm and welcoming environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle multiple tasks. For instance, you might be asked how you would manage a busy reception while dealing with a difficult visitor. Practising these scenarios can help you articulate your thought process and showcase your organisational skills.
✨Highlight Your Team Leadership Experience
As a Senior Administrator, you'll be supervising a team, so it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully managed a team in the past, focusing on your approach to motivating others and ensuring efficient operations. This will demonstrate your capability to lead effectively in a busy environment.
