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- Tasks: Support customers and families, ensuring a warm welcome and outstanding service.
- Company: Join Colten Care, an award-winning family-owned care home group.
- Benefits: Competitive salary, career progression, training, meals on duty, and pension scheme.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in the lives of the elderly and their families.
- Qualifications: Empathy, sales experience, organisational skills, and a driving licence.
The predicted salary is between 36000 - 36000 £ per year.
We are looking for an empathetic and driven Customer Advisor to join our team at Kingfishers Care Home in New Milton, BH25 7FJ. You will ensure your home maintains high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show rounds for customers and professionals. You will engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events. You will work closely with the Home Manager and care home teams to provide a professional warm welcome to visitors, escorting them on arrival and helping residents settle into their new home. You will be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You will provide reassurance at every point of the enquiry journey.
About you
You are passionate about helping people, particularly the older generation, always ready with a listening ear. You are empathetic and compassionate, able to find the right balance between sales and customer service. You are professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments. You will be literate and numerate with experience of the Microsoft Office suite. You will be a car driver and own your own car, as you will be covering two homes during the working week. Business insurance is essential due to travel during work hours.
About Colten Care
We are an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator. If a career in elderly care is for you then you want to be part of the team at Colten Care.
Benefits
- Uniform provided
- Excellent inductions, training and on the job support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Contributory pension scheme
- Background checks at no cost to you
Customer Support Advisor in Southampton employer: COLTEN CARE LIMITED
Contact Detail:
COLTEN CARE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. The more connections you make, the better your chances of landing that Customer Support Advisor role.
✨Tip Number 2
Show your passion for helping others during interviews. Share personal stories that highlight your empathy and compassion, especially when it comes to working with the older generation. This will resonate well with Colten Care's values.
✨Tip Number 3
Prepare for role-play scenarios! Since you'll be providing tours and engaging with families, practice how you'd handle different situations. This will help you feel confident and ready to impress during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support Advisor in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the lives of our residents and their families.
Tailor Your CV: Make sure your CV is tailored to the Customer Support Advisor role. Highlight your experience in sales and customer service, especially any work with the older generation. We love seeing relevant examples!
Be Professional Yet Warm: Your written application should reflect the professional yet warm approach we value at Colten Care. Use a friendly tone while maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Kingfishers Care Home.
How to prepare for a job interview at COLTEN CARE LIMITED
✨Show Your Empathy
As a Customer Support Advisor, empathy is key. During the interview, share specific examples of how you've helped others, especially the elderly. This will demonstrate your passion for helping people and your ability to connect with families.
✨Know the Company
Do your homework on Colten Care! Understand their values, mission, and what makes them stand out in the care industry. Mentioning their commitment to keeping residents at the heart of everything they do will show that you’re genuinely interested in being part of their team.
✨Highlight Your Organisational Skills
Since the role involves juggling multiple responsibilities, be ready to discuss how you stay organised. Share tools or methods you use to manage your time effectively, especially when dealing with sales and customer service simultaneously.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a distressed family member or managing a busy day at the care home. Practise your responses to these scenarios to showcase your problem-solving skills and adaptability.