Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Senior Administrator, managing the admin team and providing top-notch customer care.
- Company: Colten Care is an award-winning, family-owned care home group with an outstanding reputation.
- Benefits: Enjoy flexible hours, career progression, free meals, uniforms, and a contributory pension scheme.
- Why this job: Be part of a friendly team that values residents and offers a supportive work environment.
- Qualifications: Previous supervisory experience in administration or reception is essential; strong customer service skills required.
- Other info: Business insurance is necessary due to travel during work hours.
Senior Administrator
Based at Fernhill in Ferndown, Dorset
From £13.79 up to £15.29 per hour
**At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more**
**27 hours per week, working between the hours of 8.30 am to 5.30 pm, including alternative weekends (including paid breaks)**
Introduction
We are looking for an organised and friendly individual to join our team to provide a Colten warm welcome to all our visitors. Your interpersonal skills will be in regular use, and as a font of knowledge, youll be able to assist your wider team, as well as residents and relatives.
About the Job
The Senior Administrator has day-to-day responsibility for the line management of the administration team and for managing the administration function of the care home.
You\’ll provide the highest possible level of customer care so that residents and families feel totally at home. You will carry out administration duties in a way that is friendly, efficient, professional and timely. There is plenty of variety as you will be greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence. Along with general office duties, you will carry out financial management tasks, manage basic recruitment administration, maintain contact with other Colten Care departments and handle client admission and occupancy records. You\’ll also provide support to the Home Manager, assisting them with various administrative tasks.
About You
It is essential that you have previous experience of supervising a team and a proven track record in administration and/or reception. Based on \’front of house\’, you\’ll demonstrate professionalism and excellent customer service skills and share our goal of delivering excellence in person-centred care. Youll be confident in literacy and numeracy with a good working knowledge of Microsoft Office and you\’ll enjoy working in a busy, fast-paced environment, juggling multiple tasks. Your ability to be flexible, approachable, well organised and with the skill to prioritise is essential.
Essential requirement- Business insurance is essential due to travel during work hours
About Us
Were an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.
We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator.
If a career in elderly care is for you then you want to be part of the team at Colten Care.
Additional Benefits
- Excellent inductions, training and on the job support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Free uniforms
- Contributory pension scheme
- Background checks at no cost to you
Senior Administrator in Ferndown employer: Colten Care Limited
Contact Detail:
Colten Care Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrator in Ferndown
✨Tip Number 1
Familiarise yourself with Colten Care's values and mission. Understanding their commitment to person-centred care will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your previous supervisory experience in administration roles. Be prepared to discuss specific examples of how you've successfully managed a team and improved processes, as this will demonstrate your capability for the Senior Administrator position.
✨Tip Number 3
Prepare to showcase your customer service skills. Since the role involves greeting visitors and handling enquiries, think of scenarios where you've gone above and beyond to provide excellent service, and be ready to share these stories.
✨Tip Number 4
Brush up on your Microsoft Office skills, especially Excel and Word, as these are crucial for the administrative tasks you'll be handling. Consider doing a quick online refresher course if you feel you need it, to ensure you're confident in using these tools.
We think you need these skills to ace Senior Administrator in Ferndown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and team supervision. Emphasise your customer service skills and any specific achievements that demonstrate your ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and your passion for providing excellent customer care. Mention why you are interested in working at Colten Care and how your values align with theirs.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant software. Discuss your organisational skills and ability to work in a fast-paced environment, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Senior Administrator position.
How to prepare for a job interview at Colten Care Limited
✨Showcase Your Interpersonal Skills
As a Senior Administrator, you'll be the first point of contact for visitors. Make sure to demonstrate your friendly and approachable nature during the interview. Share examples of how you've successfully interacted with clients or team members in previous roles.
✨Highlight Your Organisational Abilities
This role requires juggling multiple tasks efficiently. Prepare to discuss specific instances where you've managed various responsibilities simultaneously. Use examples that showcase your ability to prioritise and stay organised in a busy environment.
✨Demonstrate Your Leadership Experience
Since you'll be supervising an administration team, it's crucial to convey your leadership skills. Be ready to talk about your past experiences in managing teams, resolving conflicts, and motivating others to achieve their best.
✨Familiarise Yourself with Microsoft Office
A good working knowledge of Microsoft Office is essential for this position. Brush up on your skills and be prepared to discuss how you've used these tools in your previous roles, especially in relation to administrative tasks and financial management.
