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- Tasks: Lead the admin team and ensure top-notch customer care for residents and visitors.
- Company: Join Colten Care, a family-owned care home group with an outstanding industry reputation.
- Benefits: Enjoy career development, free meals, uniforms, and a contributory pension scheme.
- Why this job: Be part of a supportive team focused on person-centred care in a dynamic environment.
- Qualifications: Previous supervisory experience and strong admin skills are essential; Microsoft Office knowledge required.
- Other info: Flexible hours with paid breaks and opportunities for real career progression.
The predicted salary is between 27600 - 43200 £ per year.
Based at St Catherines View in Winchester, Hampshire
45 hours per week, 5 days per week, 9am - 6pm, including alternate weekends (includes paid breaks) £13.30 per hour
Introduction
We are looking for an organised and friendly individual to join our team to provide a Colten warm welcome to all our visitors. Your interpersonal skills will be in regular use, and as a font of knowledge, you'll be able to assist your wider team, as well as residents and relatives.
About the Job
The Senior Administrator has day-to-day responsibility for the line management of the administration team and for managing the administration function of the care home. You'll provide the highest possible level of customer care so that residents and families feel totally at home. You will carry out administration duties in a way that is friendly, efficient, professional and timely. There is plenty of variety as you will be greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence. Along with general office duties, you will carry out financial management tasks, manage basic recruitment administration, maintain contact with other Colten Care departments and handle client admission and occupancy records. You'll also provide support to the Home Manager, assisting them with various administrative tasks.
About You
It is essential that you have previous experience of supervising a team and a proven track record in administration and/or reception. Based on 'front of house', you'll demonstrate professionalism and excellent customer service skills and share our goal of delivering excellence in person-centred care. You'll be confident in literacy and numeracy with a good working knowledge of Microsoft Office and you'll enjoy working in a busy, fast-paced environment, juggling multiple tasks. Your ability to be flexible, approachable, well organised and with the skill to prioritise is essential.
Essential requirement
Business insurance is essential due to travel during work hours.
About Us
We're an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator. If a career in elderly care is for you then you want to be part of the team at Colten Care.
Additional Benefits
- Excellent inductions, training and on the job support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Free uniforms
- Contributory pension scheme
- Background checks at no cost to you
Senior Administrator employer: Colten Care Limited
Contact Detail:
Colten Care Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrator
✨Tip Number 1
Familiarise yourself with Colten Care's values and mission. Understanding their commitment to person-centred care will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight your previous supervisory experience in administration roles. Be prepared to discuss specific examples of how you've successfully managed a team and improved administrative processes in your past positions.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that illustrate your ability to handle challenging situations with visitors or residents. This will emphasise your interpersonal skills, which are crucial for the Senior Administrator role.
✨Tip Number 4
Research common administrative software and tools used in care homes. Being knowledgeable about these systems can give you an edge, as it shows your readiness to hit the ground running in a fast-paced environment.
We think you need these skills to ace Senior Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and team supervision. Use specific examples that demonstrate your customer service skills and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Colten Care. Mention your previous experience in similar positions and how it aligns with their values of person-centred care.
Showcase Your Skills: In your application, emphasise your proficiency in Microsoft Office and any other relevant software. Highlight your organisational skills and ability to work in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Colten Care Limited
✨Showcase Your Interpersonal Skills
As a Senior Administrator, you'll be the first point of contact for visitors. Make sure to highlight your interpersonal skills during the interview. Share examples of how you've successfully managed customer interactions and created a welcoming environment.
✨Demonstrate Organisational Abilities
The role requires juggling multiple tasks efficiently. Prepare to discuss your organisational strategies and how you prioritise tasks in a busy environment. Consider sharing specific instances where your organisational skills made a difference.
✨Familiarise Yourself with Microsoft Office
Since a good working knowledge of Microsoft Office is essential, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, particularly in managing records or financial tasks.
✨Emphasise Team Leadership Experience
With day-to-day responsibility for supervising the administration team, it's crucial to convey your leadership experience. Prepare to talk about your approach to team management and any successful outcomes from your previous supervisory roles.
