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- Tasks: Manage administration for care homes and provide a warm welcome to visitors.
- Company: Award-winning, family-owned care home group with an outstanding reputation.
- Benefits: Competitive pay, career progression, free meals, uniforms, and pension scheme.
- Other info: Dynamic work environment with ongoing training and support.
- Why this job: Join a passionate team making a real difference in elderly care.
- Qualifications: Experience in administration and team supervision, excellent customer service skills.
The predicted salary is between 28600 - 31700 £ per year.
Mobile Senior Administrator based at our homes in Dorchester, Salisbury, Sherborne, Sturminster Newton, Blandford Forum, Bournemouth and Poole.
From £13.79 per hour to £15.29 per hour.
24 hours per week, working 9.00 am to 5.00 pm, including alternate weekends (including paid breaks).
Introduction
We are looking for an organised and friendly individual to join our team to provide a Colten warm welcome to all our visitors. Your interpersonal skills will be in regular use, and as a font of knowledge, you'll be able to assist your wider team, as well as residents and relatives.
About the Job
The Senior Administrator has day-to-day responsibility for the line management of the administration team and for managing the administration function of the care home. You'll provide the highest possible level of customer care so that residents and families feel totally at home. You will carry out administration duties in a way that is friendly, efficient, professional and timely. There is plenty of variety as you will be greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence. Along with general office duties, you will carry out financial management tasks, manage basic recruitment administration, maintain contact with other Colten Care departments and handle client admission and occupancy records. You'll also provide support to the Home Manager, assisting them with various administrative tasks.
About You
It is essential that you have previous experience of supervising a team and a proven track record in administration and/or reception. Based on 'front of house', you'll demonstrate professionalism and excellent customer service skills and share our goal of delivering excellence in person-centred care. You'll be confident in literacy and numeracy with a good working knowledge of Microsoft Office and you'll enjoy working in a busy, fast-paced environment, juggling multiple tasks. Your ability to be flexible, approachable, well organised and with the skill to prioritise is essential.
Essential requirement: Business insurance is essential due to travel during work hours.
About Us
We're an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator. If a career in elderly care is for you then you want to be part of the team at Colten Care.
Additional Benefits
- Excellent inductions, training and on the job support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Free uniforms
- Contributory pension scheme
- Background checks at no cost to you
Senior Administrator - Social Care in Poole employer: COLTEN CARE LIMITED
Contact Detail:
COLTEN CARE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrator - Social Care in Poole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Colten Care. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your interpersonal skills and experience in administration, as these are key for the Senior Administrator role.
✨Tip Number 3
Dress to impress! Make sure you look professional and approachable. First impressions count, especially in a role where customer care is paramount. A smart outfit can help you feel more confident too!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Senior Administrator - Social Care in Poole
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and organised nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight your previous experience in administration and team supervision. We’re looking for someone who can manage our admin team effectively, so connect your past roles to what we do at Colten Care.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so use bullet points if it helps to convey your skills and experiences more effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at COLTEN CARE LIMITED
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Administrator role at Colten Care. Familiarise yourself with the key responsibilities, such as managing the administration team and providing excellent customer care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Interpersonal Skills
Since this role involves a lot of interaction with residents, families, and staff, be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you've provided exceptional customer service or resolved conflicts. This will highlight your ability to create a warm and welcoming environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you'd handle specific situations in a busy care home setting. Practice responses to questions like 'How would you manage multiple tasks while ensuring high-quality service?' This will show your problem-solving skills and ability to prioritise effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, career progression opportunities, or the company culture at Colten Care. This not only shows your interest but also helps you determine if the organisation aligns with your values and career goals.