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- Tasks: Support families and residents, ensuring a warm welcome and outstanding customer experience.
- Company: Join Colten Care, an award-winning, family-owned care home group.
- Benefits: Competitive salary, career progression, training, and meals on duty.
- Other info: Dynamic role with opportunities to engage in community events.
- Why this job: Make a real difference in the lives of the elderly while developing your career.
- Qualifications: Empathy, sales experience, and proficiency in Microsoft Office required.
The predicted salary is between 36000 - 36000 £ per year.
At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more.
40 hours per week
Introduction
We are looking for an empathetic and driven Customer Advisor to join our team at Kingfishers Care Home in New Milton, BH25 7FJ. You will ensure your home maintains high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show rounds for customers and professionals. You will engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.
You will work closely with the Home Manager and care home teams to provide a professional warm welcome to visitors, escorting them on arrival and helping residents settle into their new home. You will be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You will provide reassurance at every point of the enquiry journey.
About you
You are passionate about helping people, particularly the older generation, always ready with a listening ear. You are empathetic and compassionate, able to find the right balance between sales and customer service. You are professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments.
You will be literate and numerate with experience of the Microsoft Office suite. You will be a car driver and own your own car, as you will be covering two homes during the working week.
Essential requirement: Business insurance is essential due to travel during work hours.
About Colten Care
We are an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator. If a career in elderly care is for you then you want to be part of the team at Colten Care.
Benefits
- Uniform provided
- Excellent inductions, training and on the job support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Contributory pension scheme
- Background checks at no cost to you.
Customer Support Advisor in New Milton employer: COLTEN CARE LIMITED
Contact Detail:
COLTEN CARE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in New Milton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. The more people you know, the better your chances of landing that Customer Support Advisor role.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for Colten Care. Highlight your empathy and customer service skills, and don’t forget to share any relevant experiences that showcase your passion for helping others.
✨Tip Number 3
Show up prepared! If you get an interview, research Colten Care and understand their values. Be ready to discuss how you can contribute to maintaining high occupancy levels and providing outstanding customer experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Colten Care family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Advisor in New Milton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the lives of the elderly and their families.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or sales, especially if they relate to the care sector, as this will catch our eye!
Be Professional Yet Warm: Strike a balance between professionalism and warmth in your writing. We’re looking for someone who can be both organised and empathetic, so let your personality come through while maintaining a professional tone.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Colten Care!
How to prepare for a job interview at COLTEN CARE LIMITED
✨Know Your Stuff
Before the interview, make sure you understand Colten Care's values and mission. Familiarise yourself with their approach to customer service and elderly care. This will help you align your answers with what they’re looking for.
✨Show Your Empathy
As a Customer Support Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding, especially in challenging situations. This will show that you can connect with residents and their families.
✨Practice Your Sales Skills
Since the role involves nurturing leads into sales, be ready to discuss your sales experience. Think of specific instances where you successfully converted inquiries into sales while maintaining excellent customer service. This balance is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.