At a Glance
- Tasks: Manage administration tasks and provide a warm welcome to visitors at our care homes.
- Company: Join an award-winning, family-owned care home group with a stellar reputation.
- Benefits: Competitive pay, career progression, free meals, and excellent training support.
- Other info: Flexible hours, dynamic work environment, and a focus on person-centred care.
- Why this job: Make a real difference in elderly care while developing your skills in a supportive environment.
- Qualifications: Experience in administration and team supervision, with strong customer service skills.
The predicted salary is between 28600 - 31700 £ per year.
Based at our homes in Dorchester, Salisbury, Sherborne, Sturminster Newton, Blandford Forum, Bournemouth and Poole.
From £13.79 per hour to £15.29 per hour.
24 hours per week, working 9.00 am to 5.00 pm, including alternate weekends (including paid breaks).
Introduction
We are looking for an organised and friendly individual to join our team to provide a Colten warm welcome to all our visitors. Your interpersonal skills will be in regular use, and as a font of knowledge, you'll be able to assist your wider team, as well as residents and relatives.
About the Job
The Senior Administrator has day-to-day responsibility for the line management of the administration team and for managing the administration function of the care home. You'll provide the highest possible level of customer care so that residents and families feel totally at home. You will carry out administration duties in a way that is friendly, efficient, professional and timely. There is plenty of variety as you will be greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence. Along with general office duties, you will carry out financial management tasks, manage basic recruitment administration, maintain contact with other Colten Care departments and handle client admission and occupancy records. You'll also provide support to the Home Manager, assisting them with various administrative tasks.
About You
It is essential that you have previous experience of supervising a team and a proven track record in administration and/or reception. Based on 'front of house', you'll demonstrate professionalism and excellent customer service skills and share our goal of delivering excellence in person-centred care. You'll be confident in literacy and numeracy with a good working knowledge of Microsoft Office and you'll enjoy working in a busy, fast-paced environment, juggling multiple tasks. Your ability to be flexible, approachable, well organised and with the skill to prioritise is essential. Essential requirement: Business insurance is essential due to travel during work hours.
About Us
We're an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator. If a career in elderly care is for you then you want to be part of the team at Colten Care.
Additional Benefits
- Excellent inductions, training and on the job support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Free uniforms
- Contributory pension scheme
- Background checks at no cost to you
Mobile Senior Administrator employer: COLTEN CARE LIMITED
Colten Care is an exceptional employer, offering a supportive work culture that prioritises career development and employee well-being. With a focus on person-centred care, our team members enjoy a variety of benefits including excellent training, real progression opportunities, and a friendly environment across our beautiful homes in the South West. Join us to make a meaningful impact in the lives of our residents while enjoying competitive pay and a range of enhancements.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Senior Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, check out Colten Care's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your interpersonal skills! Since this role is all about providing a warm welcome, think of examples from your past where you've excelled in customer service. Be ready to share these stories during your chat with them.
✨Tip Number 3
Be prepared for a busy environment! The job description mentions juggling multiple tasks, so think about how you manage your time and priorities. Share your strategies on how you stay organised when things get hectic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Colten Care team. Don’t miss out on this opportunity!
We think you need these skills to ace Mobile Senior Administrator
Some tips for your application 🫡
Show Your Organisational Skills:As a Senior Administrator, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills and any relevant experience in managing teams or projects. We want to see how you keep things running smoothly!
Emphasise Customer Care:Customer care is at the heart of what we do at Colten Care. In your application, share examples of how you've provided excellent service in previous roles. This will show us that you understand the importance of making residents and visitors feel welcome.
Be Professional and Friendly:Your application should reflect the friendly and professional attitude we value. Use a warm tone in your writing, and don’t hesitate to let your personality shine through. We’re looking for someone who can bring a smile to our residents' faces!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing team there!
How to prepare for a job interview at COLTEN CARE LIMITED
✨Know the Company
Before your interview, take some time to research Colten Care. Understand their values, mission, and what makes them stand out in the care industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Interpersonal Skills
As a Mobile Senior Administrator, you'll be interacting with residents, families, and staff regularly. Prepare examples from your past experiences that highlight your excellent customer service and communication skills. Think about times when you went above and beyond to assist someone.
✨Demonstrate Organisational Skills
Since the role involves juggling multiple tasks, be ready to discuss how you prioritise and manage your workload. You could share specific tools or methods you use to stay organised, such as digital calendars or task management apps, to illustrate your ability to handle a busy environment.
✨Prepare for Practical Questions
Expect questions related to administration and team supervision. Brush up on your knowledge of Microsoft Office and any relevant financial management tasks. Be prepared to discuss how you would handle common scenarios in the role, like managing client records or supporting the Home Manager.
