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- Tasks: Support customers and families, ensuring a warm welcome and outstanding service.
- Company: Join Colten Care, an award-winning, family-owned care home group.
- Benefits: Competitive salary, career progression, training, meals on duty, and pension scheme.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in the lives of the elderly and their families.
- Qualifications: Empathy, sales experience, organisational skills, and a valid driving licence.
The predicted salary is between 36000 - 36000 £ per year.
Salary: £36,000
40 hours per week
Introduction
We are looking for an empathetic and driven Customer Advisor to join our team at Kingfishers Care Home in New Milton, BH25 7FJ. You will ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show rounds for customers and professionals. You will engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events. You will work closely with the Home Manager and care home teams to provide a professional warm welcome to visitors, escorting them on arrival and helping residents settle into their new home. You will be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You will provide reassurance at every point of the enquiry journey.
About you
You are passionate about helping people, particularly the older generation, always ready with a listening ear. You are empathetic and compassionate, able to find the right balance between sales and customer service. You are professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments. You will be literate and numerate with experience of the Microsoft Office suite. You will be a car driver and own your own car, as you will be covering two homes during the working week. Business insurance is essential due to travel during work hours.
About Colten Care
We are an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator. If a career in elderly care is for you then you want to be part of the team at Colten Care.
Benefits
- Uniform provided
- Excellent inductions, training and on the job support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Contributory pension scheme
- Background checks at no cost to you.
Customer Support Advisor employer: COLTEN CARE LIMITED
Contact Detail:
COLTEN CARE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry, attend local events, and engage with community groups. The more people you know, the better your chances of landing that Customer Support Advisor role.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for helping the elderly shine through. Share personal stories or experiences that highlight your empathy and commitment to customer service.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer support and sales. Think about how you can demonstrate your organisational skills and adaptability in a fast-paced environment. We want you to feel confident and ready!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Colten Care and being part of our amazing team.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the lives of our residents and their families.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can balance sales with exceptional customer service, so showcase any past roles where you've done just that.
Be Professional Yet Warm: Your written application should reflect the professional yet compassionate nature we value at Colten Care. Use a friendly tone while maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at COLTEN CARE LIMITED
✨Show Your Empathy
As a Customer Support Advisor, empathy is key. During the interview, share examples of how you've helped others, especially the elderly. This will demonstrate your passion for the role and your ability to connect with potential residents and their families.
✨Know the Company
Do your homework on Colten Care! Familiarise yourself with their values, mission, and the services they offer. Mentioning specific initiatives or awards during your interview can show that you're genuinely interested in being part of their team.
✨Highlight Your Organisational Skills
Since the role involves juggling multiple responsibilities, be ready to discuss how you stay organised. Share tools or methods you use to manage your time effectively, especially when dealing with enquiries and administrative tasks.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to balance sales with compassion, and be prepared to explain how you handled them. This will showcase your ability to thrive in a fast-paced environment.