At a Glance
- Tasks: Lead the redesign of an enterprise-scale ServiceNow platform and drive innovative transformation initiatives.
- Company: Join a forward-thinking company focused on enterprise transformation and cutting-edge technology.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a significant impact by shaping the future of ServiceNow architecture in a dynamic environment.
- Qualifications: 15+ years in IT with 7+ years in ServiceNow architecture; strong leadership and communication skills.
The predicted salary is between 80000 - 100000 € per year.
We are seeking an experienced Senior ServiceNow Platform Architect to lead the strategic redesign and modernisation of an enterprise-scale ServiceNow platform. This role will define and govern the target-state architecture across core ServiceNow capabilities while driving adoption of out-of-the-box (OOTB) functionality, Common Service Data Model (CSDM) standards, and scalable platform governance. The successful candidate will partner with business stakeholders, platform owners, delivery teams, and third-party vendors to establish a sustainable, secure, and highly governed ServiceNow ecosystem within a complex enterprise environment.
Key Responsibilities
- Platform Architecture & Strategy
- Define and own the enterprise ServiceNow architecture roadmap across ITSM, ITOM, CMDB, Service Catalog, Knowledge Management, Asset Management, and integrations.
- Establish scalable architectural principles aligned to ServiceNow best practices, platform upgrades, and long-term maintainability.
- Lead platform transformation initiatives including greenfield implementations, platform consolidations, or major re-implementation programmes.
- Provide technical leadership across solution design, environment strategy, release management, and platform governance.
- CMDB & CSDM Governance
- Design and govern enterprise CMDB architecture aligned to CSDM standards.
- Define Discovery, Service Mapping, and Service Graph strategies to improve operational visibility and data accuracy.
- Drive CMDB health initiatives including reconciliation, normalization, lifecycle governance, and data quality management.
- Collaborate with infrastructure, cloud, and operations teams to ensure accurate configuration data ownership and stewardship.
- Review and rationalise legacy customisations, technical debt, and unsupported configurations.
- Promote OOTB capabilities, low-code/no-code solutions, and reusable platform components.
- Re-engineer workflows using Flow Designer, IntegrationHub, Automation Engine, and platform-native capabilities.
- Define architectural guardrails to minimise unnecessary scripting and custom development.
- Architect secure and scalable integrations using REST/SOAP APIs, IntegrationHub spokes, MID Servers, and Service Graph Connectors.
- Define enterprise integration patterns and governance standards.
- Support event-driven automation and orchestration initiatives across operational tooling ecosystems.
- Ensure integration solutions comply with security, audit, and regulatory requirements.
- Governance & Stakeholder Leadership
- Chair or contribute to Design Authority, Architecture Review Boards, and technical governance forums.
- Review and approve solution designs, technical deviations, and exception requests.
- Mentor developers, technical consultants, and platform administrators.
- Work closely with programme leadership to manage delivery risks, dependencies, and platform roadmap priorities.
Required Experience & Skills
- 15+ years of overall IT experience with at least 7+ years focused on ServiceNow architecture and enterprise platform leadership.
- Strong experience delivering enterprise-scale ServiceNow transformation, greenfield, or re-platforming programmes.
- Deep expertise across: ITSM, ITOM (Discovery, Service Mapping, Event Management), CMDB & CSDM, IntegrationHub and Flow Designer.
- Strong understanding of ServiceNow platform governance, security, scalability, and upgrade management.
- Experience working in regulated or highly governed enterprise environments.
- Excellent stakeholder engagement and communication skills with the ability to influence senior leadership.
- Strong knowledge of Agile delivery methodologies and enterprise architecture practices.
Preferred Qualifications & Certifications
- Preferred certifications include: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – ITSM, ServiceNow Certified Implementation Specialist – ITOM, ServiceNow Certified Application Developer (CAD), ITIL 4 Foundation.
- Experience with cloud platforms such as Microsoft Azure or Amazon Web Services (AWS).
- Exposure to SecOps, HRSD, SPM, or Governance Risk & Compliance modules.
- Experience establishing enterprise platform operating models and Centre of Excellence functions.
- Familiarity with DevOps, CI/CD pipelines, and automated testing within ServiceNow.
Platform Architect in Reading employer: Coltech
As a Senior ServiceNow Platform Architect at our company, you will thrive in a dynamic and innovative work culture that prioritises collaboration and professional growth. We offer competitive benefits, including flexible working arrangements and opportunities for continuous learning, ensuring you can develop your skills while contributing to transformative enterprise projects. Join us in a location that fosters creativity and teamwork, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Architect in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ServiceNow projects and achievements. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to platform architecture. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Platform Architect in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Platform Architect role. Highlight your experience with ServiceNow architecture and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise, especially in areas like ITSM, ITOM, and CMDB governance. We’re looking for someone who can lead and innovate, so make sure we see that in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Coltech
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the latest ServiceNow features and best practices. Brush up on your knowledge of ITSM, ITOM, CMDB, and CSDM standards. Being able to discuss these topics confidently will show that you’re not just familiar with the platform but also ready to lead its transformation.
✨Prepare Real-World Examples
Think of specific projects where you've successfully implemented ServiceNow solutions or led architectural changes. Be ready to share how you tackled challenges, drove adoption of OOTB functionalities, and collaborated with stakeholders. This will demonstrate your hands-on experience and strategic thinking.
✨Understand the Governance Landscape
Familiarise yourself with governance frameworks and how they apply to ServiceNow. Be prepared to discuss how you’ve managed technical governance forums or Design Authority meetings in the past. This will highlight your ability to lead and influence at a senior level.
✨Showcase Your Communication Skills
As a Platform Architect, you'll need to engage with various stakeholders. Practice articulating complex technical concepts in simple terms. Highlight your experience in mentoring teams and managing delivery risks, as this will showcase your leadership and communication prowess.
