At a Glance
- Tasks: Lead the implementation of Consumer Duty in a top wealth management firm.
- Company: Join a leading wealth management business focused on client outcomes.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Dynamic role with opportunities to influence senior leadership and improve client outcomes.
- Why this job: Make a real difference in consumer protection and client satisfaction.
- Qualifications: 7-10 years in Risk, Compliance, or Product Governance with FCA experience.
The predicted salary is between 45000 - 55000 £ per year.
Role Overview
We are seeking an experienced Consumer Duty Subject Matter Expert to lead the continued embedding, monitoring and enhancement of Consumer Duty across a leading wealth management business.
You will act as the central authority on FCA Consumer Duty and product governance requirements, translating regulation into practical commercial frameworks.
Working closely with Product, Investment Management, Distribution, Risk and Compliance teams, you will ensure the business consistently delivers, measures and evidences good outcomes for retail clients.
Key Responsibilities
- Act as the primary SME for FCA Consumer Duty, PRIN 2A, PROD and relevant Mi FID II requirements.
- Provide clear, authoritative guidance to senior leadership, governance committees and frontline teams.
- Embed and continuously improve frameworks across the four Consumer Duty outcomes:
- Products and Services
- Price and Value
- Consumer Support
- Monitor FCA publications, thematic reviews and emerging regulatory expectations.
- Conduct gap analyses and recommend improvements to policies, controls and governance arrangements.
- Lead and review Fair Value Assessments for discretionary investment management, advisory and wealth-planning services.
- Assess complex charging structures, including management, platform and underlying investment fees.
- Oversee the definition and periodic review of target markets, distribution strategies and product governance arrangements.
- Ensure appropriate oversight of co-manufacturer and distributor relationships, including accountability and data-sharing requirements.
- Develop and enhance Consumer Duty MI dashboards that measure actual client outcomes.
- Design and perform outcome-testing activities across client communications and customer-support journeys.
- Ensure vulnerable-customer needs are appropriately identified, supported and monitored.
- Produce evidence-based reports and assurance papers for Board and Executive Risk Committees.
- Deliver practical Consumer Duty training to Investment Managers, Financial Planners and operational teams.
- Promote a client-focused culture based on good faith, avoidance of foreseeable harm and effective customer support.
- At least 7-10 years’ experience within Risk, Compliance, Conduct or Product Governance.
- Recent experience within an FCA-regulated wealth manager, DFM, private bank or investment business.
- Expert knowledge of Consumer Duty, PRIN 2A, PROD and relevant Mi FID II requirements.
- Demonstrable experience designing, completing and validating Fair Value Assessments.
- Strong experience defining and reviewing target markets for complex wealth or investment products.
- Practical understanding of wealth-management fee structures, platforms, investment products and distribution models.
- Experience developing Consumer Duty MI, performing outcome testing and producing board-level reporting.
- Strong stakeholder-management skills, with the confidence to challenge senior and front-office stakeholders constructively.
- Ability to translate complex regulatory requirements into clear, commercially practical actions.
- Experience supporting discretionary investment management, financial advice or bespoke wealth-planning services.
- Knowledge of vulnerable-customer frameworks and communication testing.
- Previous responsibility for delivering regulatory training.
- Relevant professional qualification from the CISI, ICA or CII.
- Degree or equivalent professional experience.
- Personal Attributes
- Highly analytical, with strong attention to detail.
- Commercially aware and comfortable balancing regulatory requirements with business realities.
- Credible and influential when working with senior stakeholders.
- Able to produce clear, concise and board-ready documentation.
- Strongly committed to improving client outcomes and maintaining high standards of consumer protection.
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Subject Matter Expert – Consumer Duty in London employer: Coltech
Coltech is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Bristol. With a hybrid working model, employees enjoy flexibility while tackling complex engineering challenges in mobile security, alongside opportunities for professional growth and development within a supportive team environment. The company values diversity and encourages creative problem-solving, making it a rewarding place for those passionate about technology and security.
StudySmarter Expert Advice🤫
We think this is how you could land Subject Matter Expert – Consumer Duty in London
✨Tap into Campus Networks
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We think you need these skills to ace Subject Matter Expert – Consumer Duty in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Coltech.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Coltech's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Coltech
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Coltech.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Coltech employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
