At a Glance
- Tasks: Lead a dynamic team to enhance and manage core business systems for efficiency and user experience.
- Company: Join a forward-thinking organisation focused on innovation and continuous improvement.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Collaborative environment with a focus on automation and best practices.
- Why this job: Make a real impact by driving meaningful system improvements and embracing new technologies.
- Qualifications: Experience in managing application support teams and familiarity with business systems like Dynamics 365.
The predicted salary is between 60000 - 75000 £ per year.
Why we need this role
The Systems Manager – Applications will lead a small, high-performing internal team and multiple external partners responsible for ensuring our core business systems are reliable, efficient, and continuously evolving to meet organisational goals. This role balances day-to-day service management with driving a roadmap of improvement and value creation from our business system investments and offers the opportunity to drive meaningful system improvements that enhance efficiency and user experience.
Key Responsibilities
- Lead and develop the Business Systems Support team, providing direction, coaching, and prioritisation across L2/L3 support and change activities.
- Ensure business systems within the team’s domain remain fit-for-purpose, stable, and aligned with evolving business needs.
- Manage third-party providers who perform much of the hands-on build and support work, ensuring quality and alignment to standards.
- Define and deliver an incremental roadmap for business system enhancements, optimisations, and integrations to maximise business value.
- Own and report on BAU service performance, including incident management, problem resolution, and service metrics.
- Establish key performance indicators (KPIs) and feedback loops to measure and report on the success (health, adoption, performance) of business systems within the domain.
- Partner with business stakeholders across functions to understand priorities, evolving processes and regulatory requirements and translate these into clear technical deliverables and solution designs.
- Evaluate new features, releases, and technologies within the business systems landscape.
- Stay abreast of industry trends and emerging technologies and drive innovation within the organisation making use of approaches such as proof of concept to demonstrate value.
- Champion best practices in system governance, documentation, release management, and user adoption.
- Contribute to enterprise-wide initiatives to strengthen systems alignment, interoperability, and process consistency.
- Champion automation and standardisation across processes and system usage.
Skills and Experience
- Proven experience managing business or enterprise application support teams.
- Hands-on familiarity with business systems such as Microsoft Dynamics 365 F&O, Workday, and SugarCRM.
- Demonstrable experience with D365 F&O is advantageous.
- Skilled at managing third-party service providers and ensuring quality, value, and compliance.
- Strong track record managing vendor relationships and delivery through mixed internal/external resources.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Ability to translate complex system functionality into understandable business context and outcomes whilst also translating complex business requirements into unambiguous technical design.
- Experience balancing operational delivery with roadmap planning and continuous improvement.
- Strong project management capability, ideally with exposure to Agile and ITIL ways of working.
- Strong analytical and reporting capabilities to track service performance and outcomes.
- Experience with business process mapping and optimisation methodologies.
- Background managing integrations between ERP and data/BI platforms is useful.
- Experience within the construction industry can be advantageous.
- Strong project management skills and experience managing cross-functional teams.
- Vendor Management, particularly Managed Service Providers.
- Experience balancing BAU operations with project and change delivery.
Systems Application Manager employer: Colt Technology Services
As a Systems Application Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and innovation. Our company fosters a culture of collaboration and continuous improvement, offering ample opportunities for professional development while working with cutting-edge technologies. Located in a vibrant area, we provide a unique blend of stability and creativity, ensuring that your contributions lead to meaningful enhancements in our business systems.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Application Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Systems Application Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its systems. Familiarise yourself with their tech stack, especially if they use Microsoft Dynamics 365 or similar platforms. We want you to show them you’re not just a fit for the role, but that you’re genuinely interested in their business!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve led teams, managed vendors, or improved systems in the past. We want you to paint a picture of your experience that aligns with the key responsibilities of the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that dream job with us!
We think you need these skills to ace Systems Application Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Systems Application Manager role. Highlight your experience with business systems like Microsoft Dynamics 365 and any relevant project management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can lead our Business Systems Support team. Share specific examples of how you've driven improvements in past roles.
Showcase Your Communication Skills:Since this role involves engaging with stakeholders at all levels, make sure your application reflects your exceptional communication skills. Use clear and concise language to demonstrate your ability to translate complex ideas into understandable terms.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Colt Technology Services
✨Know Your Systems Inside Out
Make sure you’re well-versed in the business systems mentioned in the job description, like Microsoft Dynamics 365 F&O and Workday. Brush up on their functionalities and how they can be optimised to meet organisational goals. This will show your potential employer that you’re not just familiar with the tools, but you understand how to leverage them for maximum impact.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you’ve successfully managed teams or projects, especially in a support environment. Highlight how you’ve coached team members and prioritised tasks to achieve results.
✨Prepare for Stakeholder Engagement Scenarios
You’ll need to work closely with various stakeholders, so think about how you would approach these interactions. Prepare examples of how you’ve translated complex technical information into understandable terms for non-technical audiences. This will demonstrate your exceptional communication skills and ability to engage effectively at all levels.
✨Emphasise Continuous Improvement Mindset
The role requires a focus on continuous improvement and innovation. Be ready to discuss how you’ve implemented changes or enhancements in previous roles. Share any experiences with Agile methodologies or project management that showcase your ability to balance operational delivery with strategic planning.
