At a Glance
- Tasks: Lead a dynamic Remote Hands team and ensure top-notch customer service.
- Company: Join Colt DCS, a leader in data centre solutions with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for growth.
- Other info: Be part of a supportive team that values safety and operational excellence.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Experience in data centres and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Why we need this role
Lead and manage a 24/7 Remote Hands (RH) service for Colt DCS, supporting both internal and external customers. Drive the development and implementation of new services aligned with business and customer requirements, while delivering an excellent customer experience and maintaining high satisfaction levels.
What we're looking for
Key Accountabilities- Team Leadership & Operations
- Lead and supervise the Remote Hands team, including workload planning and resource allocation.
- Ensure customer ticket queues are effectively managed and maintained.
- Act as a technical escalation point for complex queries.
- Oversee subcontractors and manage third-party contractor activities on site.
- Supervise RH subcontractor (NP Group) performance.
- Drive operational efficiency and reduce repeat incidents.
- Service Delivery & Customer Support
- Manage and validate Remote Hands tickets and cross-connect requests.
- Respond to customer requests in line with SLAs/OLAs.
- Support customer tours and site visits.
- Liaise directly with customers on installations and service delivery.
- Maintain a high-quality customer experience.
- Sales & Pre-Sales Support
- Support sales teams with PWG requests and power audits.
- Assist with solution design and pre-sales activities such as floor plans.
- Implementation & Project Support
- Support build planning and execution.
- Procure equipment such as racks and PDUs.
- Manage tickets and FTN processes.
- Oversee service delivery and handover.
- Administration & Reporting
- Assist with quotes and purchase orders.
- Maintain capacity reports and floor plans.
- Standardise processes including cabling, labelling & testing.
- Operational Management & Compliance
- Maintain data centre operations in line with best practices.
- Manage systems such as FNT, Cherwell, SugarCRM, and Visio.
- Raise change requests in line with Colt processes.
- Issue Permits to Work (PTW).
- Facilities & Environment
- Ensure compliance with security and regulatory requirements.
- Monitor and escalate equipment issues.
- Health, Safety & Security
- Promote a strong health and safety culture.
- Ensure site cleanliness, safety, and security.
- Report risks and unsafe conditions immediately.
- Service & Technical Activities
- Install and decommission hardware.
- Perform reboots and hardware resets.
- Monitor device status and perform audits.
- Carry out patching for copper and fibre services.
- Troubleshoot technical issues.
- Logistics & Inventory
- Manage stock and storage areas.
- Handle deliveries securely.
- Ensure efficient use of resources to maintain profitability.
- Escort customers and contractors.
- Support service delivery teams.
- Participate in customer meetings where required.
- Essential
- Working experience of data centre environments.
- Good work experience & understanding of Copper & fibre installation & testing.
- Understanding of IT infrastructure i.e. network & server environments.
- Experience in managing teams.
- Strong customer facing focus.
- Ability to manage escalations calmly & credibly to a final resolve.
- Desirable
- Experience in configuration of network & server hardware.
- Qualifications
- Relevant copper & fibre media i.e. Certified Network Cable Installer.
- Language
- Fluent English.
Remote Hands Supervisor in London employer: Colt Technology Services
At Colt DCS, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our Remote Hands Supervisor role not only provides the opportunity to lead a dedicated team in a fast-paced data centre setting but also encourages professional growth through continuous training and development. With a strong commitment to employee well-being and a culture that values customer satisfaction, Colt DCS is the ideal place for those seeking a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Hands Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the data centre industry and let them know you're on the hunt for a Remote Hands Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Since this role involves managing complex queries and overseeing subcontractors, make sure you can confidently discuss your experience with copper and fibre installations, as well as IT infrastructure.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully led teams in the past, especially in high-pressure environments. Highlight your ability to manage escalations calmly and effectively.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Remote Hands Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Remote Hands Supervisor role. Highlight your experience in data centre environments and any relevant qualifications, like being a Certified Network Cable Installer.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or managed customer relationships in the past, and show us your passion for delivering excellent service.
Showcase Your Technical Skills:Since this role involves technical escalation and troubleshooting, make sure to mention your experience with copper and fibre installations, as well as any IT infrastructure knowledge. We want to see your technical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Colt Technology Services
✨Know Your Stuff
Make sure you brush up on your knowledge of data centre operations and the specifics of copper and fibre installation. Being able to discuss technical details confidently will show that you're not just familiar with the role, but that you can handle the complexities that come with it.
✨Showcase Your Leadership Skills
As a Remote Hands Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your ability to allocate resources effectively and manage workloads to keep everything running smoothly.
✨Customer Experience is Key
Since this role involves a lot of customer interaction, think about how you can demonstrate your commitment to excellent customer service. Be ready to share specific instances where you've gone above and beyond to ensure customer satisfaction, especially when dealing with escalations.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think through potential challenges you might encounter in this role, such as managing subcontractors or handling technical issues, and prepare your responses to show how you'd tackle these situations effectively.
