At a Glance
- Tasks: Lead a dynamic team to enhance and innovate core business systems.
- Company: Join a forward-thinking organisation focused on reliability and efficiency.
- Benefits: Competitive salary, professional development, and opportunities for innovation.
- Other info: Collaborative environment with a focus on automation and continuous improvement.
- Why this job: Make a real impact by driving meaningful system improvements and user experiences.
- Qualifications: Experience in managing application support teams and strong communication skills.
The predicted salary is between 55000 - 65000 £ per year.
Why we need this role
The Systems Manager – Applications will lead a small, high-performing internal team and multiple external partners responsible for ensuring our core business systems are reliable, efficient, and continuously evolving to meet organisational goals. This role balances day-to-day service management with driving a roadmap of improvement and value creation from our business system investments and offers the opportunity to drive meaningful system improvements that enhance efficiency and user experience.
Key Responsibilities
- Lead and develop the Business Systems Support team, providing direction, coaching, and prioritisation across L2/L3 support and change activities.
- Ensure business systems within the team’s domain remain fit-for-purpose, stable, and aligned with evolving business needs.
- Manage third-party providers who perform much of the hands-on build and support work, ensuring quality and alignment to standards.
- Define and deliver an incremental roadmap for business system enhancements, optimisations, and integrations to maximise business value.
- Own and report on BAU service performance, including incident management, problem resolution, and service metrics.
- Establish key performance indicators (KPIs) and feedback loops to measure and report on the success (health, adoption, performance) of business systems within the domain.
- Partner with business stakeholders across functions to understand priorities, evolving processes and regulatory requirements and translate these into clear technical deliverables and solution designs.
- Evaluate new features, releases, and technologies within the business systems landscape.
- Stay abreast of industry trends and emerging technologies and drive innovation within the organisation making use of approaches such as proof of concept to demonstrate value.
- Champion best practices in system governance, documentation, release management, and user adoption.
- Contribute to enterprise-wide initiatives to strengthen systems alignment, interoperability, and process consistency.
- Champion automation and standardisation across processes and system usage.
Skills and Experience
- Proven experience managing business or enterprise application support teams.
- Hands-on familiarity with business systems such as Microsoft Dynamics 365 F&O, Workday, and SugarCRM. Demonstrable experience with D365 F&O is advantageous.
- Skilled at managing third-party service providers and ensuring quality, value, and compliance.
- Strong track record managing vendor relationships and delivery through mixed internal/external resources.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Ability to translate complex system functionality into understandable business context and outcomes whilst also translating complex business requirements into unambiguous technical design.
- Experience balancing operational delivery with roadmap planning and continuous improvement.
- Strong project management capability, ideally with exposure to Agile and ITIL ways of working.
- Strong analytical and reporting capabilities to track service performance and outcomes.
- Experience with business process mapping and optimisation methodologies.
- Background managing integrations between ERP and data/BI platforms is useful.
- Experience within the construction industry can be advantageous.
- Strong project management skills and experience managing cross-functional teams.
- Vendor Management, particularly Managed Service Providers.
- Experience balancing BAU operations with project and change delivery.
Applications Systems Lead: Roadmap, Reliability & Innovation in London employer: Colt Technology Services
As an Applications Systems Lead, you will thrive in a dynamic and supportive work environment that prioritises innovation and employee development. Our company fosters a culture of collaboration and continuous improvement, offering ample opportunities for professional growth while ensuring our core business systems are reliable and efficient. Located in a vibrant area, we provide a unique chance to make a meaningful impact on our organisational goals through cutting-edge technology and strategic partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Systems Lead: Roadmap, Reliability & Innovation in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with business systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with business systems like Microsoft Dynamics 365 F&O or Workday. This will help you stand out during interviews and discussions.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, or webinars to keep your knowledge fresh. This will not only help you in interviews but also show potential employers that you're passionate about innovation.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to reflect how your experience aligns with our goals in system reliability and innovation.
We think you need these skills to ace Applications Systems Lead: Roadmap, Reliability & Innovation in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with business systems like Microsoft Dynamics 365 F&O and your ability to manage teams. We want to see how your skills align with our needs!
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to mention your experience in coaching and developing others. Share specific examples of how you've successfully managed teams and improved performance.
Highlight Your Communication Skills:We value strong communication, so be sure to demonstrate your ability to engage stakeholders at all levels. Use clear examples of how you've translated complex technical concepts into understandable terms for non-technical audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Colt Technology Services
✨Know Your Systems
Make sure you’re well-versed in the business systems mentioned in the job description, like Microsoft Dynamics 365 F&O and Workday. Brush up on their functionalities and how they can be optimised to meet organisational goals. This will show your potential employer that you’re not just familiar with the tools but also understand their impact on business efficiency.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in managing support teams or working with third-party providers. Highlight your coaching and prioritisation skills, as well as any successful projects where you drove improvements. This will demonstrate your capability to lead and develop a high-performing team.
✨Communicate Clearly
Practice translating complex technical concepts into simple terms. You’ll need to engage with stakeholders at all levels, so being able to communicate effectively is key. Think of scenarios where you’ve successfully influenced decisions or engaged stakeholders, and be ready to share those stories.
✨Emphasise Continuous Improvement
Be prepared to discuss your approach to balancing day-to-day operations with long-term roadmap planning. Share specific examples of how you’ve implemented changes or enhancements in previous roles, and how you measure success through KPIs and feedback loops. This will show that you’re proactive about driving innovation and value creation.
