Credit and Collections Manager

The European Credit & Collections Manager is a new role created in the business as a result of a system and operational separation from the telecoms business of the Colt Group where services were previously covered under a service agreement. This provides an excellent opportunity for an experienced collections manager or specialist to oversee the set‑up and implementation of credit and collections for the DCS business.

You will be responsible for leading the end‑to‑end credit and collections activities across the European region covering 4 key countries (EU, FR, DE, NL) and approximately 240 customer accounts. This is an autonomous role reporting to the Regional Head of Finance for Europe that is responsible for ensuring timely customer collections, compliance with our credit risk policies, actions to support the collection of bad and overdue debt and resolution of disputes.

Key accountabilities:

• Set up and implement the key credit and collection procedures for the European business in the new ERP system which conforms to Colt Group and DCS collection policies.
• Manage the cash collection and the account reconciliation of European customer debt accounts contacting customers and billing resolution teams involved in the debt resolution.
• Strong engagement and collaboration required with the key stakeholders such as Sales community, service managers, billing resolution teams, finance and legal functions.
• Establish and maintain credit limits, payment terms, and risk mitigation strategies.
• Support month‑end close activities, including AR reconciliations, bad debt provisions, and sharing of reporting with key business teams.
• Process improvement focused to identify and develop solutions.
• Maintain data quality in finance systems.
• Organize and lead review meetings with customers and internal stakeholders to discuss payment situations and update reporting to management.
• Compliance with the current process design and specifications, process excellence and data quality principles.
• Increase the synergies and identify efficiency opportunities to improve and shorten the cash collection cycle.
• Drives own personal development to gain the right skills and experience to be able to perform their job and growth.

Skills And Experiences:

• Broad Credit and Collection experience (5 years minimum) on complex and high value accounts across multiple entities where you have demonstrated success at reducing DSO and improving cash flow.
• Decision making and accountability.
• Good communication and negotiation skills with ability to build strong and successful working relationships across business functions.
• Excellent communication skills in English, with ability to speak either French or German fluently desirable but not essential.
• Experience of working with D365 desirable but not essential.
• Experience of implementing process and governance improvements in credit and collection procedures.
• Complex Customer account reconciliation skills.
• Good level of financial and business acumen.
• Ability to analyse and problem solve independently, prioritising work on key problem accounts.

Education:

• A bachelor’s or master’s degree in Finance or relevant field.