People change comms lead - FTC 10 months in City of Westminster

As we align our organisation to our ambitious new strategy, we're delivering complex, people‑led change across geographies, cultures, and functions. The People Change Communications Lead helps employees understand what is changing, why it matters, and what support is available, bringing clarity, consistency, and empathy to times of change. Reporting to the Head of Internal Communications, the role will lead people‑change communications centrally and collaborate with Organisational Change, People & Culture, senior leaders, country managers, and the wider Internal Communications team.

Responsibilities

• Own the Colt‑wide people‑change communications strategy for major organisational change initiatives.
• Develop clear, compelling central narratives and messaging frameworks that explain the why, what, and what it means for me for employees at all levels.
• Ensure communications are aligned with change management plans and reinforce desired behaviours and outcomes.
• Enable functional and local delivery through the wider Internal Communications team and country leads.
• Provide clear guidance, toolkits, core content, FAQs and strategic direction to enable Internal Communications specialists to tailor and deliver communications for functional‑specific change as needed.
• Act as a communications partner to the Organisational Change Director.
• Work closely with the Head of Internal Communications to align people‑change communications with the overall internal communications strategy.
• Collaborate across a global, matrixed organisation to ensure consistency while allowing for local nuance and functional relevance.
• Ensure communications are written in our tone of voice, are inclusive, empathetic, and accessible.
• Anticipate employee concerns, risks, and resistance, addressing them proactively through communication.
• Measure the effectiveness of change communications and continuously refine the approach based on insight and feedback.

Qualifications

• Significant experience in internal communications, with deep expertise in change communications.
• Experience working in large, global, matrixed organisations.
• Experience creating user communication journeys based on audience analysis.
• Project stakeholder management to review and approve change communications.
• Ability to understand different types of change, what they mean for different business groups and to propose effective communication approaches for each.
• Strategic and commercial mindset.
• Ability to balance employee needs and experience with business priorities and outcomes.
• Comfortable working with complexity, ambiguity, and competing stakeholder demands.
• Senior stakeholder confidence and experience working with C‑suite as a trusted communications advisor.
• Strong influencing skills across functions and levels, without reliance on formal authority.
• High cultural awareness and experience adapting communications for diverse global audiences.
• Strong empathy and ability to anticipate employee reactions to change.
• Exceptional written and verbal communication skills.
• Calm, credible, and thoughtful presence during periods of change.

Benefits

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

Diversity and inclusion: Inclusion and valuing diversity of thought and experience are at the heart of our culture. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.