At a Glance
- Tasks: Lead a dynamic team to enhance and manage core business systems.
- Company: Join a forward-thinking company in the heart of London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a collaborative environment.
- Why this job: Make a real impact by driving system improvements and innovation.
- Qualifications: Experience in managing application support teams and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Why we need this role
The Systems Manager – Applications will lead a small, high-performing internal team and multiple external partners responsible for ensuring our core business systems are reliable, efficient, and continuously evolving to meet organisational goals. This role balances day-to-day service management with driving a roadmap of improvement and value creation from our business system investments and offers the opportunity to drive meaningful system improvements that enhance efficiency and user experience.
What you will do
- Lead and develop the Business Systems Support team, providing direction, coaching, and prioritisation across L2/L3 support and change activities.
- Ensure business systems within the team’s domain remain fit-for-purpose, stable, and aligned with evolving business needs.
- Manage third-party providers who perform much of the hands-on build and support work, ensuring quality and alignment to standards.
- Define and deliver an incremental roadmap for business system enhancements, optimisations, and integrations to maximise business value.
- Own and report on BAU service performance, including incident management, problem resolution, and service metrics.
- Establish key performance indicators (KPIs) and feedback loops to measure and report on the success (health, adoption, performance) of business systems within the domain.
- Partner with business stakeholders across functions to understand priorities, evolving processes and regulatory requirements and translate these into clear technical deliverables and solution designs.
- Evaluate new features, releases, and technologies within the business systems landscape.
- Stay abreast of industry trends and emerging technologies and drive innovation within the organisation making use of approaches such as proof of concept to demonstrate value.
- Champion best practices in system governance, documentation, release management, and user adoption.
- Contribute to enterprise-wide initiatives to strengthen systems alignment, interoperability, and process consistency.
- Champion automation and standardisation across processes and system usage.
Skills and Experience
- Proven experience managing business or enterprise application support teams.
- Hands-on familiarity with business systems such as Microsoft Dynamics 365 F&O, Workday, and SugarCRM.
- Demonstrable experience with D365 F&O is advantageous.
- Skilled at managing third-party service providers and ensuring quality, value, and compliance.
- Strong track record managing vendor relationships and delivery through mixed internal/external resources.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Ability to translate complex system functionality into understandable business context and outcomes whilst also translating complex business requirements into unambiguous technical design.
- Experience balancing operational delivery with roadmap planning and continuous improvement.
- Strong project management capability, ideally with exposure to Agile and ITIL ways of working.
- Strong analytical and reporting capabilities to track service performance and outcomes.
- Experience with business process mapping and optimisation methodologies.
- Background managing integrations between ERP and data/BI platforms is useful.
- Experience within the construction industry can be advantageous.
- Strong project management skills and experience managing cross-functional teams.
- Vendor Management, particularly Managed Service Providers.
- Experience balancing BAU operations with project and change delivery.
Systems Manager - Application Management employer: Colt Technology Services Group Ltd.
As a Systems Manager - Application Management in London, you will join a dynamic and innovative team dedicated to enhancing our core business systems. We pride ourselves on fostering a collaborative work culture that encourages professional growth through continuous learning and development opportunities, while also offering competitive benefits and a commitment to work-life balance. Our focus on driving meaningful system improvements ensures that your contributions will have a direct impact on the efficiency and user experience within the organisation.
Contact Details:
Colt Technology Services Group Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Manager - Application Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Systems Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to business systems management. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience with tools like Microsoft Dynamics 365 and managing third-party providers.
✨Tip Number 3
Showcase your achievements! When you get the chance to talk about your past roles, focus on specific examples where you improved system performance or led successful projects. We want to see how you’ve made a difference in previous positions, especially in areas like vendor management and process optimisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s make your next career move a great one!
We think you need these skills to ace Systems Manager - Application Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Systems Manager role. Highlight your experience with business systems like Microsoft Dynamics 365 and any relevant project management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can lead our Business Systems Support team. Be sure to mention any experience with vendor management and stakeholder engagement.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to improve system performance and user experience. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Colt Technology Services Group Ltd.
✨Know Your Systems Inside Out
Make sure you’re well-versed in the business systems mentioned in the job description, like Microsoft Dynamics 365 F&O and Workday. Brush up on their functionalities and how they can be optimised to meet organisational goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or managed third-party providers in the past. Highlight your coaching and prioritisation skills, as well as any successful projects where you drove improvements in system performance.
✨Understand the Business Context
Be ready to discuss how you can translate complex technical requirements into clear business outcomes. Think of specific instances where you’ve successfully bridged the gap between technical teams and business stakeholders.
✨Stay Ahead of Industry Trends
Research current trends in application management and emerging technologies. Be prepared to share your thoughts on how these could benefit the organisation and improve user experience, demonstrating your proactive approach to innovation.
