People Process and Digitalisation Director 1

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

People Process and Digitalisation Director role represents a pivotal opportunity to redefine how HR delivers value in a cost-conscious, technology-enabled organisation. You help us to accelerate our transformation by building and delivering a roadmap for process improvement and automation. This role is essential to drive the digital transformation of our People & Culture function. You will ensure the end-to-end design of people processes is robust, future-focused, and aligned with organisational goals, enabling seamless integration of technology and automation across the employee lifecycle.

You will lead a matrix small team of functional experts and global process owners who manage day to day updates in SuccessFactors. Alongside this you will have a mandate to accelerate the use of digital, automation, and AI across every area of HR, the role will shape and execute a clear, enterprise-wide people technology strategy that unlocks the full potential of existing and future investments. Partnering closely with IT, Finance, and HR leaders, you will build compelling, data-driven CAPEX business cases while identifying opportunities to maximise assets already in place.

Bringing deep HR technology expertise and a transformation mindset, they will introduce fundamentally new ways of working—driving efficiency, reducing cost, and delivering a step-change in employee and manager experience through intelligent automation and AI-led solutions.

What you will do:

• Lead and inspire a small matrix team of functional experts and Global Process Owners responsible for managing day to day system maintenance e.g. massive loads.
• End-to-end design of people processes, mapped with clear accountabilities across the employee lifecycle.
• Identifying quick wins and simplification opportunities.
• Building strong relationships with IT, you will create and manage governance to prioritise change requests based on strategic business need.
• Define and execute a clear, People Digitalisation strategy that accelerates the adoption of technology, automation, and AI across all areas of HR.
• Work in close partnership with HR leaders and IT to translate business and people priorities into a prioritised, value-led digital roadmap.
• Identify opportunities to maximise the value of existing HR and enterprise technology investments, driving increased utilisation, integration, and return on investment.
• Develop robust, data-driven CAPEX business cases for people technology investments, clearly articulating cost, benefit, risk, and value realisation.
• Lead the design and implementation of automated, AI-enabled HR processes that fundamentally change ways of working and reduce manual effort.
• Drive measurable improvements in efficiency, cost, and productivity across HR through digitalisation and process optimisation.
• Champion employee and manager experience, ensuring technology solutions are intuitive, scalable, and enable self-service wherever possible.
• Establish governance, standards, and metrics to track adoption, value realisation, and ongoing optimisation of HR technology.
• Lead change management, communication, and capability-building to ensure new digital ways of working are embedded and sustained.
• Stay ahead of emerging trends in HR technology, automation, and AI, bringing innovative yet pragmatic solutions into the organisation.

What we’re looking for:

This is a senior HR Technology & Transformation leadership role, collaborating across HR, IT, Finance. It will help drive value, cost efficiency, and new ways of working through digital, automation, and AI.

• HR Technology leadership & expertise; experience of day-to-day system operations (e.g. mass data loads, configuration, releases) without being purely operational.
• Proven ability to define and deliver people digitalisation strategy including workflow automation, self-service enablement, AI use cases in HR (e.g. case management, insights, decision support).
• Ability to spot high-value automation opportunities rather than “shiny tech”.
• Experience leading HR technical transformation introducing fundamentally new ways of working, not incremental tweaks.
• Exceptional stakeholder management and collaboration skills. Able to build and influence senior-level stakeholders including IT (architecture, delivery, governance), Finance (CAPEX, ROI, cost control), HR leadership (business priorities).
• Experience setting up governance models to: prioritise demand, balance local vs global needs, control cost and scope.
• Financial & commercial acumen with a strong capability in building data-driven CAPEX business cases articulating cost vs benefit. Risk, value realisation and ROI over time.
• Track record of maximising existing investments, not just buying new tools.
• Ability to define and track metrics and value realisation including, adoption metrics, efficiency gains, cost reduction.
• Strong user-centric mindset, experience designing intuitive, scalable, self-service HR experiences. Ability to balance user experience with governance and cost control.

Qualifications:

• Preferred Degrees: Human Resources, Business Administration, Management, Technology or a related field.
• Strong HR Technology leadership experience in a multinational organisation.
• Track record of delivering automation and AI in international HR processes.
• Experience of automations tools such as Copilot, Automation Anywhere, UiPath, Blue Prism etc.
• Experience of building and executing HR technology business cases.
• Experience of operating in a business with Work Counsels or Trade Unions.
• Experience of operating across Europe, US, India and Asia Pacific.
• Evidence of continuous professional development in HR, leadership, or organisational transformation.
• Experience of deploying Automation and AI within a shared services environment.
• Second relevant language is desirable.

Might have:

• SAP SuccessFactors certifications or implementation experience in Employee Central, Learning, Recruitment, Talent and TIH desirable.

Skills:

• Workflow Management.
• Help Desk Best Practices.
• Help Desk Procedures.
• Building and Managing Teams.
• Supervisory Leadership.

What we offer you:

Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion:

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan.
• Trained 60 (and growing) Colties to be Mental Health First Aiders.

Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network:

When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.