Office & Operations Administrator in Gloucester

Location: Tewkesbury, Gloucestershire, GL20 8JH

Salary: 30,000 - 35,000 per annum, depending on experience

Job Type: Full-time, Permanent (Monday to Friday)

About Colt Precision

Colt Precision is a precision engineering and manufacturing company supplying high-quality machined components to customers across a range of industries. We pride ourselves on delivering exceptional service, quality, and reliability while maintaining strong relationships with our customers and suppliers.

About The Role

We are seeking a highly organised and proactive Office & Operations Administrator to support the day-to-day running of our business. This is a varied role that will provide administrative support across sales, production planning, customer service, purchasing, dispatch, finance, and quality functions. The successful candidate will play a key role in ensuring smooth communication between customers, suppliers, and the shop floor while helping to maintain efficient operational processes throughout the business.

Key Responsibilities

• Sales Administration & Customer Support
  • Process customer enquiries and sales orders accurately.
  • Maintain customer records and order documentation.
  • Progress customer orders and provide regular updates on delivery schedules.
  • Act as a key point of contact for customers regarding order status and delivery information.
  • Support the preparation of quotations and customer correspondence.
• Production Planning & Shop Floor Support
  • Raise and issue works orders to the shop floor.
  • Assist with production scheduling and planning activities.
  • Liaise with production personnel to monitor order progress.
  • Ensure manufacturing documentation is accurate and up to date.
• Purchasing & Supplier Management
  • Order raw materials, tooling, consumables, and other business supplies.
  • Communicate with suppliers regarding pricing, availability, and delivery schedules.
  • Monitor stock levels and support inventory management activities.
• Dispatch & Logistics
  • Prepare dispatch documentation and delivery paperwork.
  • Arrange shipments and courier collections.
  • Ensure customer orders are packed, documented, and dispatched correctly.
  • Maintain dispatch records and proof of delivery documentation.
• Finance & Quality Administration Support
  • Assist with invoice processing and general finance administration.
  • Support credit control activities when required.
  • Help maintain quality records, certifications, and documentation.
  • Assist with customer and supplier quality documentation requests.
  • Support internal quality and compliance processes.
• General Office Administration
  • Answer telephone and email enquiries professionally.
  • Maintain organised filing systems and company records.
  • Support the wider team with administrative tasks as required.
  • Contribute to continuous improvement of office processes and procedures.

Skills & Experience

Essential

• Previous experience in an administrative or office support role.
• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal.
• Good IT skills, including Microsoft Office (Excel, Word, Outlook).
• Ability to manage multiple tasks and priorities effectively.
• High level of accuracy and attention to detail.
• Professional and customer-focused approach.

Desirable

• Experience within a manufacturing, engineering, or production environment.
• Knowledge of sales order processing and production planning.
• Experience using ERP/MRP systems.
• Understanding of purchasing, dispatch, or logistics processes.
• Familiarity with ISO 9001 quality systems.

Personal Attributes

• Positive and proactive attitude.
• Strong problem-solving skills.
• Reliable and dependable.
• Able to work independently and as part of a team.
• Comfortable working in a fast-paced manufacturing environment.

What We Offer

• Competitive salary based on experience.
• Opportunity to work within a growing precision engineering company.
• Varied and interesting role with exposure to all areas of the business.
• Supportive and friendly working environment.
• Training and development opportunities.
• Early Friday finish.