At a Glance
- Tasks: Lead a dynamic team to enhance and manage core business systems for efficiency and user experience.
- Company: Join a forward-thinking organisation focused on innovation and continuous improvement.
- Benefits: Competitive salary, professional development opportunities, and a collaborative work environment.
- Other info: Opportunity to work with cutting-edge technologies and contribute to enterprise-wide initiatives.
- Why this job: Make a real impact by driving system improvements and optimising business processes.
- Qualifications: Experience in managing application support teams and familiarity with business systems like Dynamics 365.
The predicted salary is between 60000 - 80000 £ per year.
The Systems Manager – Applications will lead a small, high-performing internal team and multiple external partners responsible for ensuring our core business systems are reliable, efficient, and continuously evolving to meet organisational goals.
This role balances day-to-day service management with driving a roadmap of improvement and value creation from our business system investments and; offers the opportunity to drive meaningful system improvements that enhance efficiency and user experience.
Key Responsibilities
- Lead and develop the Business Systems Support team, providing direction, coaching, and prioritisation across L2/L3 support and change activities.
- Ensure business systems within the team’s domain remain fit-for-purpose, stable, and aligned with evolving business needs.
- Manage third-party providers who perform much of the hands-on build and support work, ensuring quality and alignment to standards.
- Define and deliver an incremental roadmap for business system enhancements, optimisations, and integrations to maximise business value.
- Own and report on BAU service performance, including incident management, problem resolution, and service metrics.
- Establish key performance indicators (KPIs) and feedback loops to measure and report on the success (health, adoption, performance) of business systems within the domain.
- Partner with business stakeholders across functions to understand priorities, evolving processes and regulatory requirements and; translate these into clear technical deliverables and solution designs.
- Evaluate new features, releases, and technologies within the business systems landscape.
- Stay abreast of industry trends and emerging technologies and drive innovation within the organisation making use of approaches such as proof of concept to demonstrate value.
- Champion best practices in system governance, documentation, release management, and user adoption.
- Contribute to enterprise-wide initiatives to strengthen systems alignment, interoperability, and process consistency.
- Champion automation and standardisation across processes and system usage.
Skills and Experience
- Proven experience managing business or enterprise application support teams.
- Hands-on familiarity with business systems such as Microsoft Dynamics 365 F&O, Workday, and Sugar CRM. Demonstrable experience with D365 F&O is advantageous.
- Skilled at managing third-party service providers and ensuring quality, value, and compliance.
- Strong track record managing vendor relationships and delivery through mixed internal/external resources.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Ability to translate complex system functionality into understandable business context and outcomes whilst also translating complex business requirements in to unambiguous technical design.
- Experience balancing operational delivery with roadmap planning and continuous improvement.
- Strong project management capability, ideally with exposure to Agile and ITIL ways of working.
- Strong analytical and reporting capabilities to track service performance and outcomes.
- Experience with business process mapping and optimisation methodologies.
- Background managing integrations between ERP and data/BI platforms is useful.
- Experience within the construction industry can be advantageous.
- Strong project management skills and experience managing cross-functional teams.
- Vendor Management, particularly Managed Service Providers
- Experience balancing BAU operations with project and change delivery
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System Applications Manager employer: Colt Data Centre Services
As the Regional Head of Design Management for EMEA, you will join a forward-thinking company that prioritises innovation and excellence in the data centre sector. Our collaborative and fast-paced work culture fosters professional growth, offering leadership opportunities across diverse projects while ensuring competitive compensation and benefits. With a focus on sustainability and operational efficiency, this role not only allows you to influence major developments but also positions you at the forefront of market expansion in a dynamic international environment.
