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- Tasks: Identify and resolve service issues to enhance customer experience and minimise business impact.
- Company: Colt Data Centre Services, a leader in energy-efficient data centre solutions.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Join a customer-centric team and make a real difference in service delivery.
- Qualifications: Analytical skills and experience in problem management or IT service delivery.
- Other info: Collaborative environment with a focus on continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
About Colt Data Centre Services
Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to take a customer-led approach across our operations, striving to serve our customers with a seamless experience no matter what facility or region they are in. Finding the right solutions for our customers starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish. Our vision: to be the most customer-centric data centre provider.
About the Role
Reporting to the Senior Problem Manager and working predominantly remotely, you will be responsible for identifying, analysing, and supporting the resolution of DCS service issues to minimise business impact and prevent future incidents. In doing so, you'll work closely with cross-functional teams to investigate root causes, implement corrective actions, and drive continuous improvement in DCS service delivery. This may also include working with or presenting to DCS customers and/or suppliers.
In practice, this means that you'll manage the lifecycle of infrastructure Problem tickets across our DCS estate.
Senior Analyst, Problem Management Team employer: Colt Data Centre Services
Contact Detail:
Colt Data Centre Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Analyst, Problem Management Team
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Colt DCS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Colt DCS's customer-centric approach. Think of examples from your past experiences where you've put customers first, as this aligns perfectly with their vision.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific instances where you've identified issues and implemented solutions. This is key for the Senior Analyst role in the Problem Management Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Senior Analyst, Problem Management Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Analyst role. Highlight your experience in problem management and any relevant skills that align with Colt DCS's focus on customer-centric solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for the team. Don’t forget to mention your commitment to continuous improvement!
Showcase Your Analytical Skills: Since this role involves identifying and analysing service issues, be sure to showcase your analytical skills in your application. Provide examples of how you've successfully resolved problems in the past and the impact it had.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Colt Data Centre Services
✨Know Your Stuff
Make sure you understand the ins and outs of problem management, especially in a data centre context. Brush up on your knowledge about root cause analysis and corrective actions, as these will likely come up during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully identified and resolved service issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Understand Their Customers
Since Colt DCS prides itself on being customer-centric, do some research on their key clients and the industries they serve. Be ready to discuss how you can contribute to enhancing customer experience through effective problem management.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in service delivery or how they measure success in problem management. This demonstrates your proactive mindset and eagerness to contribute.
