IT Infrastructure Specialist

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Reporting to the IT Infrastructure Manager, the IT Infrastructure Specialist is responsible for the provision of technical support, deployment and design for our business critical IT Infrastructure. This is a key role in an IT Infrastructure Team that manages our on‑premise private cloud and server estate and public cloud platforms.

Key accountabilities:

\\Delivery of 2nd/3rd line operational support for IT services
• Technical resource and, where required, technical lead for projects and BAU activities ensuring delivery within agreed scope and timeframe
• Working with Incident Management Teams to restore service quickly and efficiently and, where required, Problem and Change Management Teams to complete any follow up actions
• Supporting Business Application and Change and Delivery Teams on a pipeline of maintenance and enhancement activities
• Supporting Service Delivery Managers with IT Infrastructure Changes by providing technical expertise at CAB Meetings and, where required, the technical resources to implement changes
• Working with IT Infrastructure Architects and 3rd party specialists on the design of new solutions
• Planning and executing changes in accordance with policies and processes
• Documenting procedures, processes and high and low level designs
• Researching current and emerging technologies

Skills and Experience:

• Managing a Windows Infrastructure, including Active Directory, DHCP, DNS (Essential)
• Managing an Azure public cloud environment (Desirable)
• Implementing IT security Best Practices (Essential)
• Managing a VMWare vSphere/ESX environment (Essential)
• Networking, including Layer 2/3 switching, firewalls and Wireless networks (Desirable)
• Scripting and automation, including Powershell and vbscript (Desirable)

Qualifications:

• Industry Accreditation (Microsoft, VMWare, Cisco, Juniper, etc…) or evidence of relevant work experience

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting