Business Systems Delivery Director

The Business Systems Delivery Director is a key role in the Technology team and will be responsible for leading the end-to-end design and operational delivery of our business systems, including Finance ERP, HR, CRM, inventory and Service Management. You will lead a team of Systems Architects, Analysts, Specialists and Delivery Project Managers and ensure technical excellence in system architecture and design, development, testing and release activities and ensure high levels of availability, performance and support. This role collaborates with internal and external stakeholders, including third-party vendors, to optimise system solutions and align them with business objectives.

OUTCOMES

• Change Management Strategy: Develop and implement frameworks for managing changes to business systems, ensuring alignment with organizational objectives.
• System Architecture & Design: Define and oversee system architecture, ensuring solutions are scalable, secure, and aligned with business needs.
• Requirements Gathering & Impact Assessment: Work with stakeholders to identify, document, and analyse system change requirements, evaluating potential impacts across business processes.
• Development & Implementation: Oversee the design, development, and deployment of system enhancements, ensuring adherence to technical and business requirements.
• Testing & Validation: Lead rigorous testing and validation processes to confirm system changes meet functional, performance, and security benchmarks.
• Deployment & Release: Ensure smooth rollout of system changes, coordinating deployment activities to minimise disruption to business operations.
• Post-Implementation Review & Continuous Improvement: Monitor system performance post-deployment, gather feedback, and drive ongoing improvements based on user experience and operational needs.
• Release Management: Coordinate software releases, ensuring smooth deployment and transition into production environments.
• Risk Management: Identify potential risks in system implementation and proactively develop mitigation strategies.
• Platform Operations, Management Support: Provide L2/L3 support for Business Applications.

THE TEAM

The Colt DCS Technology function is structured as follows; Technology Business Partner, Business Applications Team comprising Architecture, Delivery, Operations and Support, Infrastructure Team comprising Architecture, Delivery Operations and Support, IT Service Management Team compromising Service Support, Service Delivery and ITSM Process Management. Other key internal and external stakeholders include Major Build and Operations Lifecycle Design and Delivery Teams, Colt DCS and Colt Core Staff, Customers and Suppliers. Project virtual teams can span the entire organisation – including Sales, Real Estate, Operations and Enterprise Support Functions.

THE SKILLS / EXPERTISE THEY BRING

• Enterprise Systems Knowledge: Understanding of ERP, CRM, and other business applications, especially Microsoft Dynamics and Workday.
• Vendor Management: Experience of working with 3rd party development and application support teams.
• System Integration: Ability to oversee seamless data flow between different business systems.
• Project Management: Experience in managing system implementations and upgrades.
• Stakeholder Management: Ability to communicate effectively with business leaders, IT teams, and vendors.
• Process Improvement: Identifying opportunities to enhance efficiency and streamline operations.
• Budget & Resource Management: Managing costs and resources effectively for system-related projects.
• Risk Management: Assessing and mitigating risks associated with system implementations.
• Agile & Lean Methodologies: Familiarity with Agile frameworks for efficient project delivery.