Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for clients in the digital print industry.
- Company: Join Colourbyte, a leader in innovative digital print solutions with a vibrant team culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to showcase your skills at exhibitions.
- Why this job: Make a real difference by helping clients achieve their printing goals with cutting-edge technology.
- Qualifications: Experience with wide-format printers and strong troubleshooting skills are essential.
The predicted salary is between 28000 - 42000 £ per year.
Colourbyte specialises in providing comprehensive digital print solutions, offering expert advice, financing, installation, and support for a wide range of products. Located in Hemel Hempstead, our showroom features the latest innovations in wide-format printers and software designed to enhance efficiency and colour management. Our 13,000 sq ft warehouse stocks inkjet materials, display and framing products, sublimation blanks and custom-developed media sourced directly from trusted global manufacturers, ensuring high quality and competitive pricing. With large stock availability and next-day delivery to 95% of the UK, we are dedicated to meeting the needs of our clients promptly and efficiently.
Role Description
This is a permanent, full-time role for a Technical Support Specialist based on-site in Hemel Hempstead and with regular attendance at customer sites and occasionally at exhibitions. Reporting to the Technical Director, the Technical Support Specialist will handle tasks such as providing technical assistance to clients, troubleshooting hardware and software issues, analysing technical problems, and ensuring customer satisfaction through outstanding support. The role involves responding to customer inquiries, resolving challenges, and maintaining excellent service standards.
Responsibilities
- Installation and training of all Colourbyte solutions including printers, cutters, laminators, heat presses & RIPS.
- Showroom, on-site and exhibition demonstrations of all hardware and software and printing of samples from customer files to assist the sales department.
- Testing and colour profiling of new media both in the showroom and on customer sites.
- Producing A4 printed samples of Colourbyte media for sales team to promote.
- Testing of new hardware and keeping up to date with software releases from ONYX, EFI, CADLINK, and printers from INKTEC MIMAKI, MUTOH, EPSON, CANON & HP.
- Maintaining showroom printers to ensure they are always ready for demonstration purposes.
- First line technical support on hardware, related software rips, colour profiling issues and remote dial in support.
Qualifications and Experience
- Experience with wide-format printers, colour management software and Rips.
- Proven experience of Technical Support and Troubleshooting skills to diagnose and resolve technical issues effectively.
Skills and Qualities
- Great to work with inside Colourbyte and outside.
- Takes pride in excellent Customer Support and Customer Satisfaction skills used to maintain positive relationships and ensure exceptional client experiences.
- Active listening skills used to understand customer issues, needs and to build rapport.
- Analytical Skills to evaluate technical challenges and identify efficient solutions.
- Takes ownership of the resolution of technical issues.
- Strong organisational and prioritisation skills.
- Clear and confident communication skills.
- Resilient and self-motivated.
- Confident, positive and professional acting as a public face of Colourbyte.
- Full UK driving license required.
Core hours are 9-5.30, Monday to Friday.
Salary £35,000 with potential flexibility for an exceptional candidate.
Technical Support Specialist employer: Colourbyte
Contact Detail:
Colourbyte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Get to know Colourbyte inside out! Familiarise yourself with their products and services, especially the wide-format printers and colour management software. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves resolving technical issues, brush up on your problem-solving techniques. You could even set up a mock scenario with friends or family to demonstrate your analytical skills.
✨Tip Number 3
Network like a pro! Attend industry events or exhibitions where Colourbyte might be present. This is a great way to meet potential colleagues and get a feel for the company culture. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your customer support experience and how you can contribute to maintaining Colourbyte's high service standards.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with wide-format printers and colour management software, as well as any troubleshooting skills you've got. We want to see how you can bring your unique skills to Colourbyte!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing excellent customer support and how your previous experiences make you a great fit for our team. Remember, we love a good story, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your clear and confident communication style. We want to see that you can articulate technical issues in a way that’s easy for customers to understand.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining Colourbyte!
How to prepare for a job interview at Colourbyte
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of wide-format printers and colour management software. Be ready to discuss specific models and their features, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but also passionate about it.
✨Demonstrate Your Customer Support Skills
Since this role is all about providing excellent customer support, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your active listening skills and how you resolved technical issues effectively, ensuring customer satisfaction.
✨Show Enthusiasm for the Brand
Colourbyte values a positive attitude and professionalism. Research the company’s products and services, and be prepared to discuss how you can contribute to their mission. Showing genuine interest in their innovations will set you apart from other candidates.
✨Prepare for Practical Demonstrations
Since the role involves installations and demonstrations, be ready to talk about how you would approach these tasks. Think about how you would explain complex technical concepts to clients in an easy-to-understand way, showcasing your clear communication skills.