Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot hardware/software issues for clients.
- Company: Join Colourbyte, a leader in digital print solutions with a vibrant team culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with hands-on experience at customer sites and exhibitions.
- Why this job: Make a real difference by helping clients with innovative printing technology.
- Qualifications: Experience in technical support and troubleshooting, especially with wide-format printers.
The predicted salary is between 28000 - 42000 £ per year.
Colourbyte specialises in providing comprehensive digital print solutions, offering expert advice, financing, installation, and support for a wide range of products. Located in Hemel Hempstead, our showroom features the latest innovations in wide-format printers and software designed to enhance efficiency and colour management. Our 13,000 sq ft warehouse stocks inkjet materials, display and framing products, sublimation blanks and custom-developed media sourced directly from trusted global manufacturers, ensuring high quality and competitive pricing. With large stock availability and next-day delivery to 95% of the UK, we are dedicated to meeting the needs of our clients promptly and efficiently.
This is a permanent, full-time role based on-site in Hemel Hempstead and with regular attendance at customer sites and occasionally at exhibitions. Reporting to the Technical Director, the Technical Support Specialist will handle tasks such as:
- Providing technical assistance to clients
- Troubleshooting hardware and software issues
- Analysing technical problems
- Ensuring customer satisfaction through outstanding support
- Responding to customer inquiries and resolving challenges
- Maintaining excellent service standards
Additional responsibilities include:
- Installation and training of all Colourbyte solutions including printers, cutters, laminators, heat presses & RIPS
- Showroom, on-site and exhibition demonstrations of all hardware and software and printing of samples from customer files to assist the sales department
- Testing and colour profiling of new media both in the showroom and on customer sites
- Producing A4 printed samples of Colourbyte media for the sales team to promote
- Testing of new hardware and keeping up to date with software releases from ONYX, EFI, CADLINK, and printers from INKTEC MIMAKI, MUTOH, EPSON, CANON & HP
- Maintaining showroom printers to ensure they are always ready for demonstration purposes
- First line technical support on hardware, related software rips, colour profiling issues and remote dial-in support
Qualifications and Experience:
- Proven experience of Technical Support and Troubleshooting skills to diagnose and resolve technical issues effectively
- Experience with wide-format printers, colour management software and Rips
Skills and Qualities:
- Great to work with inside Colourbyte and outside
- Takes pride in excellent Customer Support and Customer Satisfaction skills used to maintain positive relationships and ensure exceptional client experiences
- Active listening skills used to understand customer issues, needs and to build rapport
- Analytical Skills to evaluate technical challenges and identify efficient solutions
- Takes ownership of the resolution of technical issues
- Strong organisational and prioritisation skills
- Clear and confident communication skills
- Resilient and self-motivated
- Confident, positive and professional acting as a public face of Colourbyte
Full UK driving license required. Core hours are 9-5.30, Monday to Friday. Salary £35,000 with potential flexibility for an exceptional candidate.
Technical Support Specialist in Hemel Hempstead employer: Colourbyte
Contact Detail:
Colourbyte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Hemel Hempstead
✨Tip Number 1
Get to know the company inside out! Research Colourbyte's products and services, especially their digital print solutions. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical skills! Brush up on troubleshooting techniques for wide-format printers and colour management software. Being able to demonstrate your expertise in these areas can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on how to ace the interview process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Colourbyte team.
We think you need these skills to ace Technical Support Specialist in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting skills and experience with wide-format printers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer support and how you can contribute to Colourbyte’s mission. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your application reflects your clear and confident communication style. Whether it’s in your CV or cover letter, we want to see that you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Colourbyte team!
How to prepare for a job interview at Colourbyte
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of wide-format printers and colour management software. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Support Skills
Prepare examples of how you've provided excellent customer support in previous roles. Think about times when you turned a challenging situation into a positive experience for the client, as this is crucial for maintaining Colourbyte's high service standards.
✨Demonstrate Your Analytical Thinking
Be ready to explain your thought process when diagnosing technical issues. Interviewers will appreciate candidates who can articulate their analytical approach and how they arrive at efficient solutions, so practice explaining your reasoning clearly.
✨Practice Clear Communication
Since you'll be the public face of Colourbyte, it's essential to communicate confidently and clearly. Consider doing mock interviews with friends or family to refine your ability to explain technical concepts in an easy-to-understand manner.