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- Tasks: Provide top-notch technical support and troubleshoot issues for clients in the digital print industry.
- Company: Join Colourbyte, a leader in innovative digital print solutions with a vibrant team culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to showcase your skills at exhibitions.
- Why this job: Make a real difference by helping clients achieve their printing goals with cutting-edge technology.
- Qualifications: Experience with wide-format printers and strong troubleshooting skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Colourbyte specialises in providing comprehensive digital print solutions, offering expert advice, financing, installation, and support for a wide range of products. Located in Hemel Hempstead, our showroom features the latest innovations in wide-format printers and software designed to enhance efficiency and colour management. Our 13,000 sq ft warehouse stocks inkjet materials, display and framing products, sublimation blanks and custom-developed media sourced directly from trusted global manufacturers, ensuring high quality and competitive pricing. With large stock availability and next-day delivery to 95% of the UK, we are dedicated to meeting the needs of our clients promptly and efficiently.
Role Description
This is a permanent, full-time role for a Technical Support Specialist based on-site in Hemel Hempstead and with regular attendance at customer sites and occasionally at exhibitions. Reporting to the Technical Director, the Technical Support Specialist will handle tasks such as providing technical assistance to clients, troubleshooting hardware and software issues, analysing technical problems, and ensuring customer satisfaction through outstanding support. The role involves responding to customer inquiries, resolving challenges, and maintaining excellent service standards.
Responsibilities
- Installation and training of all Colourbyte solutions including printers, cutters, laminators, heat presses & RIPS.
- Showroom, on-site and exhibition demonstrations of all hardware and software and printing of samples from customer files to assist the sales department.
- Testing and colour profiling of new media both in the showroom and on customer sites.
- Producing A4 printed samples of Colourbyte media for sales team to promote.
- Testing of new hardware and keeping up to date with software releases from ONYX, EFI, CADLINK, and printers from INKTEC MIMAKI, MUTOH, EPSON, CANON & HP.
- Maintaining showroom printers to ensure they are always ready for demonstration purposes.
- First line technical support on hardware, related software rips, colour profiling issues and remote dial in support.
Qualifications and Experience
- Experience with wide-format printers, colour management software and Rips.
- Proven experience of Technical Support and Troubleshooting skills to diagnose and resolve technical issues effectively.
Skills and Qualities
- Great to work with inside Colourbyte and outside.
- Takes pride in excellent Customer Support and Customer Satisfaction skills used to maintain positive relationships and ensure exceptional client experiences.
- Active listening skills used to understand customer issues, needs and to build rapport.
- Analytical Skills to evaluate technical challenges and identify efficient solutions.
- Takes ownership of the resolution of technical issues.
- Strong organisational and prioritisation skills.
- Clear and confident communication skills.
- Resilient and self-motivated.
- Confident, positive and professional acting as a public face of Colourbyte.
- Full UK driving license required.
Core hours are 9-5.30, Monday to Friday.
Salary £35,000 with potential flexibility for an exceptional candidate.
Technical Support Specialist in England employer: Colourbyte
Contact Detail:
Colourbyte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in England
✨Tip Number 1
Get to know Colourbyte inside out! Familiarise yourself with our products and services, especially the latest innovations in wide-format printers and software. This knowledge will help you stand out during interviews and show that you're genuinely interested in what we do.
✨Tip Number 2
Network like a pro! Attend industry events or exhibitions where Colourbyte is present. This is a great way to meet our team and get a feel for the company culture. Plus, it shows initiative and can lead to valuable connections.
✨Tip Number 3
Practice your technical skills! Brush up on troubleshooting hardware and software issues related to wide-format printers and colour management. Being able to demonstrate your expertise in these areas will give you a leg up when it comes to impressing us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining Colourbyte and ready to take the next step in your career with us.
We think you need these skills to ace Technical Support Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with wide-format printers and any relevant technical support skills. We want to see how your background aligns with what Colourbyte is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing excellent customer support and how your skills can help Colourbyte. Keep it friendly and professional, just like we do!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love seeing candidates who take ownership of challenges and find effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Colourbyte
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of wide-format printers and colour management software. Be ready to discuss specific models and their features, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but also passionate about it.
✨Demonstrate Your Customer Support Skills
Since this role is all about providing excellent customer support, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your active listening skills and how you resolved technical issues effectively, ensuring customer satisfaction.
✨Show Enthusiasm for the Brand
Colourbyte values a positive attitude and pride in their work. Research the company’s products and services, and be prepared to express why you want to be part of their team. Showing genuine interest can set you apart from other candidates.
✨Prepare for Practical Demonstrations
Since the role involves installations and demonstrations, be ready to discuss how you would approach these tasks. Think about how you would explain complex technical concepts to clients in an easy-to-understand way, showcasing your clear communication skills.