At a Glance
- Tasks: Support the director, manage community relations, and coordinate team operations across multiple sites.
- Company: Join a vibrant cultural hub with a focus on creativity and community.
- Benefits: Flexible work environment, opportunities for growth, and a chance to shape your role.
- Other info: Embrace AI tools to streamline operations and enhance your workflow.
- Why this job: Be at the heart of a dynamic team, making a real impact in a creative space.
- Qualifications: Experience in EA, ops coordination, or community management; strong people skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Jumbi, our bar and cultural hub in Peckham; Colour Works, our music studios offering in Hackney Wick with a community of producers, artists and creative tenants; and Run The Box, also in Hackney Wick, where we let kitchen spaces to food and drink residents. We operate across several connected legal entities. We're actively building out AI processes across the business and this role will sit alongside that work. Comfort with AI tools in your day to day is important. Building them is not your job. Using them well is.
Our operations are changing. We're restructuring the team to give specialists clean scope and this is a transitionary role, built around people, community and the director's effectiveness in the current moment, with the expectation that the shape will evolve as we automate more of the routine work. We're looking for someone who's open to that, who wants to focus on the human work, and who will help us pull the mundane stuff into automation along the way. You'll work closely with our finance lead general managers and the director. Finance and brand partnerships sit with dedicated people, though you may pick up some light finance-adjacent admin where it crosses into people and contracts.
This is a people-first EA and community role. You'll be the day-to-day coordination point for our internal team across the sites, the community manager for Colour Works studios membership, the relationship lead for Run The Box kitchen tenants, and the connective tissue between the director and the wider operation.
What you'll own:
- Director support: Calendar, inbox triage, gatekeeping, meeting prep, weekly cadence and follow-ups across the sites and multiple entities.
- HR coordination across entities: Contracts, onboarding, offboarding, right-to-work checks, records and light policy work.
- Coordinating with our external accountants and payroll team where employment paperwork crosses into compensation.
- Cross-site people management: Junior staff oversight, freelancers, contractors. Resignations, holiday coordination, OOO and team-wide comms with calm and care.
- Colour Works community management: Relationship lead for the music studios membership. Tenant onboarding and offboarding, day-to-day comms, member queries, community events, keeping the culture of the space healthy.
- Run The Box kitchen tenants and viewings: Hosting viewings with prospective kitchen residents, walking offers through to signature, onboarding new tenants, and holding the ongoing day-to-day relationship with the kitchens we let.
- Training and team development: Coordinating training across FOH, bar and back of house. Following through on the team's roles and responsibilities work.
- Cross-business coordination: Connecting Colour Factory, Jumbi, Colour Works and Run The Box so decisions, schedules and people flow cleanly between them.
- Systems and admin: Google Workspace, Notion, Deputy, ChatGPT and Claude.
Ideal candidate:
- You've been an EA, ops coordinator, founder's associate, community manager or HR-ops generalist in hospitality, music, events, cultural or creative SME settings.
- You've managed people, not just tasks.
- You're steady across the range, whether that's a packed calendar, navigating a tricky moment between two team members, or a studio member who needs to talk something through at the end of a long day.
- You move easily between cultural and corporate registers.
- You're a natural community builder. People remember you and they come to you.
- You're calm under pressure, self-directed, and pick up new systems quickly.
- You take ownership without needing to be asked twice, and flag things early rather than letting them drift.
- You're open to your role changing shape over time as we automate more of the routine.
One important note: The scope is broad and the time is limited. Being open to Claude and other AI workflow tools day to day is what makes all of the above doable in the hours we have. A massive advantage if you're already experienced with these tools and using them day to day. If you're not there yet but genuinely open to learning, that works too. Either way, tell us where you're at in your application.
Executive Assistant, People, Community & Operations employer: Colour Factory London
At our vibrant cultural hub in Peckham and creative spaces in Hackney Wick, we pride ourselves on fostering a people-first work environment that champions community engagement and personal growth. As an Executive Assistant, you'll be at the heart of our operations, collaborating with diverse teams and contributing to a dynamic culture that values creativity and innovation. With opportunities for professional development and a supportive atmosphere, we empower our employees to thrive while embracing the exciting changes brought by AI integration.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Assistant, People, Community & Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how you align with their mission, especially around community and people management. We want to see that you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences make you the perfect fit for this role. Highlight your skills in managing people and using AI tools effectively, as these are key to thriving in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our community-focused team.
We think you need these skills to ace Executive Assistant, People, Community & Operations
Some tips for your application 🫡
Show Your People Skills:In your application, make sure to highlight your experience in managing relationships and building community. We want to see how you've connected with people in previous roles, especially in hospitality or creative settings.
Be Clear About Your Adaptability:Since this role is all about evolving with the team, let us know how you've adapted to changes in past jobs. Share examples of how you’ve embraced new tools or processes, especially if they involved AI or automation.
Keep It Organised:Your application should reflect the organisational skills we’re looking for. Use clear headings, bullet points, and a tidy layout to make it easy for us to read. A well-structured application speaks volumes about your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at Colour Factory London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and expectations of the Executive Assistant role, especially around people management and community building. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
This role is all about connecting with people, so be ready to share examples of how you've successfully managed relationships in previous positions. Whether it’s handling tricky situations or fostering a positive community vibe, highlight your ability to navigate different personalities and maintain calm under pressure.
✨Demonstrate Your Tech Savviness
Since the role involves using AI tools like ChatGPT and Claude, be prepared to discuss your experience with technology. If you’ve used similar tools before, share specific examples. If not, express your eagerness to learn and adapt, showing that you’re open to integrating new systems into your workflow.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they envision the role evolving with automation, or what success looks like in this position. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
