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For Companies At a Glance
- Tasks: Engage customers and drive success through innovative video solutions.
- Company: Join Colossyan, a leader in AI video technology for top global brands.
- Benefits: Stock options, remote work, free lunches, wellness sessions, and flexible leave.
- Why this job: Be part of a dynamic team transforming video content creation with AI.
- Qualifications: 1+ years in Customer Success or SaaS, strong negotiation skills, and tech-savvy.
- Other info: Enjoy a pet-friendly office and celebrate your birthday with an extra day off.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
At Colossyan, we are helping modern teams scale training with AI video. Top companies like Novartis, Paramount, Continental, and WSP use Colossyan to create engaging video content from text and documents, with significant time and cost savings compared to traditional video production. Nearly 1 million videos have been created using Colossyan, and we’ve been recognised as a G2 Leader in multiple product categories.
Overview
- Create videos from text, with narration from our professional AI avatars
- Turn documents, presentations and prompts into engaging videos
- Translate your video content to 80+ languages in seconds
- Personalise your videos by creating a digital avatar of yourself
- Make training interactive with features like branching, quizzes, and more
We take great pride in fostering a culture of growth within our rapidly-growing, international team of over 50. Our organization thrives on a deep‑seeded passion for technology and its incredible potential, with a strong commitment to the personal and professional development of each team member.
About The Role
You will own and evolve our scaled success motion across the mid‑market / SMB segments, focusing on lifecycle automation, digital engagement, and selective high‑leverage touchpoints. You will be pivotal in customer retention, adoption, growth and driving efficiency through scalable processes and automation.
Responsibilities
- Customer engagement: Manage post‑sale activities & own retention for Colossyan’s mid‑market & SMB customers
- Scaled CS Programs: Lead webinars, office hours, QBRs and create in‑app guides and product support materials
- Lifecycle Automation: Manage and improve existing automated onboarding, adoption, renewal, and expansion campaigns (via Planhat)
- Churn Risk Management: Identify and act upon behavioural and usage‑based alerts to mitigate churn
- Tooling & Systems: Maintain Planhat workflows, health scores, and reporting accuracy
- Collaboration & Growth: Work with sales to create and close expansion opportunities
Success Metrics
- Gross dollar retention
- Expansion pipeline creation & wins
- Adoption & usage metrics
- Reduced manual CS touch time
- Retention health scoring accuracy
Ideal Background
- 1+ years in Customer Success, CS Ops or Scaled Success within the SaaS industry
- Experience managing a large customer portfolio (>100 accounts)
- Hands‑on with Planhat (preferred), Gainsight, Totango, Hubspot or other customer data tools
- Track record of launching automated customer success motions
- Strong commercial acumen, comfortable negotiating renewal contracts
- Technical aptitude and ability to quickly learn and navigate software applications
What we offer
- Stock options: We want everyone to feel motivated to do their best work, which is why we’re all owners.
- Remote work: Enjoy extra flexibility with one full week of remote work per quarter.
- Free lunch Thursdays: Build team connections over complimentary weekly lunches, available for both in‑office and remote employees.
- Wellness Wednesdays: We know working at a startup can be mentally tough, which is why we offer monthly expert‑led sessions on meditation, yoga, and other well‑being practices.
- Great office location: Work from our centrally‑located, pet‑friendly office designed for comfort and team collaboration.
- Birthday time off: Celebrate your birthday with an additional paid day off, if it falls on a weekday, separate from your regular vacation allowance.
- Flexible annual leave: Enjoy 25 days of annual leave with the unique option to convert the 8.
Customer Success Manager - London employer: Colossyan
Contact Detail:
Colossyan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - London
✨Tip Number 1
Network like a pro! Reach out to current employees at Colossyan on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Colossyan's products inside out. Dive into their website, watch demo videos, and think about how you can contribute to their mission of scaling training with AI video.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully managed customer success initiatives in the past, especially if they relate to SaaS. Numbers speak volumes, so be ready to share metrics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager - London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing customer portfolios and any relevant tools you've used, like Planhat or Hubspot. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Whether it’s improving customer retention rates or launching successful automated campaigns, we love to see quantifiable results!
Be Authentic: Let your personality shine through in your application. We value a culture of growth and collaboration, so don’t hesitate to share what makes you unique and how you can contribute to our team at Colossyan.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Colossyan
✨Know Your Stuff
Before the interview, make sure you understand Colossyan's products and how they help businesses create engaging video content. Familiarise yourself with their features, like AI avatars and lifecycle automation, so you can discuss how your experience aligns with their needs.
✨Showcase Your Customer Success Experience
Be ready to share specific examples from your past roles where you've successfully managed customer portfolios or launched automated success motions. Highlight your familiarity with tools like Planhat or Gainsight, as this will demonstrate your technical aptitude and readiness for the role.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about their approach to customer retention or how they measure success in the mid-market segment. It shows you're genuinely interested and have done your homework.
✨Emphasise Collaboration
Since the role involves working closely with sales and other teams, be prepared to discuss how you've collaborated in the past. Share examples of how you’ve contributed to team success and driven growth through effective communication and teamwork.
