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- Tasks: Lead a team to enhance educator relationships and manage platform implementations.
- Company: Global EdTech company focused on improving academic processes.
- Benefits: Diverse workplace, strategic role, and opportunity for impactful leadership.
- Why this job: Make a difference in education while driving innovative training programs.
- Qualifications: Experience in educational leadership and project management required.
- Other info: Work in a collaborative environment with flexible office presence.
The predicted salary is between 43200 - 72000 £ per year.
A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. This role combines educational leadership, project management, and strategic relationship building to improve academic processes.
The ideal candidate will lead a team, optimizing support for educators while driving effective training programs. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.
Head of Customer Success (EMEA) -- EdTech Partnerships Lead employer: Colossyan
Contact Detail:
Colossyan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success (EMEA) -- EdTech Partnerships Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Head of Customer Success role.
✨Tip Number 2
Prepare for the interview by researching the latest trends in EdTech and customer success strategies. We want you to show that you’re not just passionate about education but also knowledgeable about how to drive success in this space.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your previous experiences align with the responsibilities of managing platform implementations and building relationships with educators. We want to hear your story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our diverse and inclusive team.
We think you need these skills to ace Head of Customer Success (EMEA) -- EdTech Partnerships Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Success. Highlight your experience in educational leadership and project management, as these are key for us in this position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for EdTech and how you can enhance relationships with educators. We want to see your personality come through!
Showcase Relevant Experience: When detailing your past roles, focus on experiences that demonstrate your ability to lead teams and drive effective training programmes. We love seeing concrete examples of your success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Colossyan
✨Know Your EdTech Stuff
Make sure you brush up on the latest trends in EdTech and how they impact educators. Familiarise yourself with the specific challenges faced by UK universities and think about how your experience can help address these issues.
✨Showcase Your Leadership Skills
As a Head of Customer Success, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to mentoring and developing talent within your team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult implementation or improving educator engagement. Think through your strategies and be ready to discuss them in detail.
✨Emphasise Relationship Building
This role is all about building strong relationships with educators. Be prepared to talk about your experience in stakeholder management and how you've fostered partnerships in previous roles. Highlight any successful collaborations you've led.
