At a Glance
- Tasks: Provide top-notch IT support for desktop and mobile devices, troubleshooting issues like a pro.
- Company: Join a growing IT support team in a dynamic environment.
- Benefits: Competitive pay, hands-on experience, and a chance to enhance your tech skills.
- Other info: Opportunity for career growth and collaboration with remote teams.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Experience with desktop/mobile support and a knack for customer service.
The predicted salary is between 30000 - 40000 € per year.
This role is an onsite role, and you will need to go through an Enhanced DBS check. Work visas cannot be sponsored.
Are you passionate about IT support and troubleshooting? Do you enjoy helping users resolve technical issues and ensuring smooth IT operations? This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations.
This role is ideal for an IT support professional with experience in mobile and desktop device maintenance, troubleshooting peripherals, and basic networking. If you have strong customer service skills and enjoy working in a dynamic, user-focused environment, we’d love to hear from you!
The Role
As a Desktop Support Engineer, you will provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards.
Key Responsibilities
- Technical Support & Troubleshooting
- Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets.
- Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
- Troubleshoot basic networking issues, including wired and wireless connectivity problems.
- Assist with image build and deployment for Microsoft and Apple devices.
- Support users with Microsoft 365 and Google Workspace applications.
- Customer-Focused IT Support
- Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service.
- Assist the service desk team in delivering high-quality IT support, escalating issues when necessary.
- Provide clear technical guidance to users, many of whom may not have IT backgrounds.
- Maintain accurate records of service requests in the IT ticketing system.
- Collaboration & Best Practices
- Work effectively with remote IT teams, ensuring smooth communication and problem resolution.
- Support the implementation of ITIL best practices to improve IT service delivery.
- Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency.
What We’re Looking For
Technical Skills & Experience:
- Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks).
- Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.
- Basic understanding of wired and wireless networking.
- Familiarity with image deployment tools for Microsoft and Apple devices.
- Operational knowledge of Microsoft 365 and Google Workspace.
- IT qualifications equivalent to CompTIA A+ or similar.
- Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.
Soft Skills & Behaviours:
- Excellent customer service skills with a proactive, problem-solving approach.
- Strong communication skills, both verbal and written.
- Ability to prioritise workloads and work under pressure.
- Strong troubleshooting abilities, knowing when to research issues or escalate problems.
- Ability to build strong working relationships with remote teams and users.
All our roles are UK based.
When submitting your application to Colossus, please ensure the following: Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you as soon as possible regarding your application.
Desktop Support Engineer in Wellingborough employer: Colossus Recruitment
Colossus is an exceptional employer that values its IT support professionals, offering a dynamic work environment where you can thrive while providing top-notch technical assistance. With a strong focus on employee growth and development, you will have access to continuous training opportunities and the chance to collaborate with a supportive team dedicated to delivering outstanding customer service. Located in the UK, our office fosters a culture of innovation and teamwork, making it an ideal place for those passionate about technology and user support.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Wellingborough
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Office365 and Google Workspace, as well as troubleshooting for desktops and mobile devices. The more confident you are in these areas, the better you'll perform during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, think of scenarios where you’ve resolved issues or helped someone out. Being able to share these experiences will show your potential employer that you’re a great fit for their team.
✨Tip Number 3
Network like a pro! Connect with other IT professionals on platforms like LinkedIn. You never know who might have a lead on a job or can give you insider tips about the company you're applying to.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to land that Desktop Support Engineer position!
We think you need these skills to ace Desktop Support Engineer in Wellingborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop and mobile devices, as well as your troubleshooting skills. We want to see how your background aligns with the role of a Desktop Support Engineer!
Show Off Your Customer Service Skills:Since this role is all about helping users, emphasise your customer service experience. We love candidates who can communicate clearly and provide top-notch support, so let that shine through in your application.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences relevant to the job.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you quickly regarding your application.
How to prepare for a job interview at Colossus Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and mobile devices, especially laptops and Chromebooks. Be ready to discuss troubleshooting techniques for common issues with peripherals like printers and scanners, as well as basic networking problems. This will show that you're not just familiar with the tech but can also handle real-world scenarios.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, be prepared to share examples of how you've helped users in the past. Highlight your proactive approach to problem-solving and your ability to communicate technical information clearly to non-IT users. This will demonstrate that you can maintain high customer service standards.
✨Familiarise Yourself with ITIL Best Practices
Understanding ITIL principles can give you an edge in the interview. Be ready to discuss how you've applied these practices in previous roles or how you would implement them in this position. This shows that you're committed to continuous improvement and efficient IT service delivery.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team dynamics, the tools they use, or their approach to IT support. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
