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- Tasks: Provide on-site and remote IT support, resolving technical issues for users.
- Company: Join a growing IT support team focused on user satisfaction.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Make a real difference by helping users with their tech challenges.
- Qualifications: Experience in desktop/mobile support and strong customer service skills.
- Other info: Field-based role requiring a clean driving license and access to transport.
The predicted salary is between 24000 - 36000 £ per year.
IT Support Engineer – Onsite role – Beckenham
Location: Beckenham
Salary: Competitive + Benefits
We are seeking a IT Support Engineer to join a growing IT services team. This is an excellent opportunity for someone who enjoys solving technical problems, providing high-quality customer service, and is keen to progress their career in IT.
The Role:
- Act as the customer-facing representative of the IT support service, delivering a first‑class experience.
- Provide on-site technical support to users, ensuring issues are resolved quickly and effectively.
- Collaborate with the service desk team to meet SLA targets and elevate issues when required.
- Troubleshoot a variety of IT issues, keeping customers updated throughout the process.
- Support a wide range of IT equipment including laptops, tablets, AV equipment, and networking.
The role will suit someone based around Derby/Burton‑on‑Trent, ideally located between the M1 and M6 for travel efficiency.
What we’re looking for:
- Excellent customer focus, communication and problem‑solving skills.
- Strong time management and ability to prioritise workloads.
- Technical knowledge equivalent to CompTIA A+ (or similar experience).
- Hands‑on experience with:
- Desktop & mobile devices (Windows, Chromebooks, tablets).
- Peripherals (printers, scanners, interactive AV equipment).
- Wired and wireless networking basics.
- Microsoft 365 and/or Google Workspace.
- Imaging and deployment tools (Microsoft/Apple devices).
- Knowledge of ITIL methodology and ticketing systems (e.g. ServiceNow) is advantageous.
What’s on offer:
- Competitive salary.
- Private medical healthcare, life assurance & pension scheme.
- Options to buy additional annual leave, dental plan, cycle‑to‑work scheme & more.
- Performance‑related bonus (role dependent).
- Career progression and professional development opportunities.
Application details
All our roles are UK based. When submitting your application to Colossus, please ensure the following:
- Your CV has your address and postcode.
- You also have your correct phone number and email address so we can contact you asap regarding your application.
- For confidentiality purposes, please remove any reference contact phone number\’s and email address details from your CV.
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Support Engineer employer: Colossus Recruitment
Contact Detail:
Colossus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of desktop and mobile devices, especially with Microsoft 365 and Google Workspace. The more confident you are in troubleshooting, the better you'll impress during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, think of scenarios where you’ve resolved issues or provided support. Being able to share these experiences will show you're the right fit for the team.
✨Tip Number 3
Network like a pro! Connect with current employees or others in the industry on platforms like LinkedIn. They might have insights or tips that could give you an edge when applying through our website.
✨Tip Number 4
Be ready for practical tests! Some interviews may include hands-on troubleshooting tasks. Prepare by setting up a mini-lab at home where you can practice diagnosing and fixing common IT issues.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop and mobile devices, as well as your troubleshooting skills. We want to see how your background aligns with the role of a Support Engineer, so don’t be shy about showcasing relevant projects or experiences!
Show Off Your Customer Service Skills: Since this role is all about helping users, it’s crucial to demonstrate your customer service abilities. Use examples in your application that show how you’ve effectively resolved issues and communicated with users in the past. We love a proactive problem-solver!
Keep It Clear and Concise: When writing your application, clarity is key! Make sure your language is straightforward and free of jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Colossus Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and mobile devices, especially laptops and Chromebooks. Be ready to discuss troubleshooting techniques for common issues with peripherals like printers and scanners, as well as basic networking problems. This will show that you're not just familiar with the tech but can also handle real-world scenarios.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, be prepared to share examples of how you've helped users in the past. Highlight your proactive approach to problem-solving and your ability to communicate technical information clearly to non-technical users. This will demonstrate that you can maintain high customer service standards.
✨Familiarise Yourself with ITIL Best Practices
Understanding ITIL principles can give you an edge in the interview. Be ready to discuss how you've applied these practices in previous roles or how you would implement them in this position. This shows that you're committed to continuous improvement and efficient IT service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to IT support. Practice responding to scenarios where you need to troubleshoot a device or assist a frustrated user. This will help you think on your feet and demonstrate your problem-solving abilities during the interview.